What are the responsibilities and job description for the Ecommerce Billing & Transaction Associate position at FRAME?
FRAME is a Californian fashion brand established in 2012 by Erik Torstensson and Jens Grede.
Born and raised in Los Angeles, FRAME embodies signature tailoring, luxury leather, and quality cashmere, ensuring a combination of timeless perspective on everyday chic outfitting through an effortless foundational denim wardrobe.
Since the brand’s inception, FRAME has brought Californian modernity with European influence through its renowned ready-to-wear collections, uncompromising quality, and coveted denim essentials.
Today, FRAME is recognized globally with 14 stores in North America and 2 stores in London.
FRAME is sold through its own retail stores and e-commerce as well as through leading department stores and boutiques worldwide.
Role Overview:
We are seeking a detail-oriented Ecommerce Billing & Transactions Associate to ensure the accuracy and integrity of financial records related to our online sales. This role will focus on reconciling Ecommerce transactions between systems, identifying and resolving billing discrepancies, and ensuring that invoices, credits, and customer records are accurate and up to date.
Responsibilities
- Transaction Reconciliation: Review Ecommerce order data and compare it with invoices and credits generated in the ERP system, ensuring data consistency between all systems and financial records.
- Discrepancy Resolution: Identify, investigate, and correct billing discrepancies by issuing credit memos, credit notes, and debit notes to align with customer orders.
- Invoice & Credit Accuracy: Ensure timely and accurate adjustments to invoices and credits while maintaining thorough documentation for internal records and customer communication.
- Process Improvement: Work proactively to minimize discrepancies by refining invoicing procedures and ensuring alignment with order data.
- Support New Initiatives: Assist in the launch of new partnerships, Ecommerce platforms, and payment technologies by ensuring accurate financial record-keeping and reconciliation from the start.
- Cross-Functional Collaboration: Work closely with Finance, IT, Operations, and Ecommerce teams to improve workflows, enhance financial reporting, and support business expansion efforts.
Skills & Qualifications
- Bachelor's degree in Accounting, Finance, Business, or related field preferred.
- 2 years of experience in Ecommerce, ideally with a global scope
- Proficiency with ERP systems (BlueCherry, D365, Full Circle, NetSuite or similar) and eCommerce platforms (Shopify, NewStore, Global-e, Loop Returns.)
- Understanding of sales taxes and duties
- Understanding of Ecommerce return processing and returns reconciliation.
- Strong analytical skills with a keen eye for detail.
- Ability to work both independently and collaboratively to resolve discrepancies.
- Excellent organizational skills and ability to manage multiple tasks efficiently.
