What are the responsibilities and job description for the Tier 3 Engineer - Managed Services position at Framework IT?
Mission
Deliver predictable IT outcomes
Vision
In 10 years, our aim is to grow into a $25 million national powerhouse, maintaining a fresh startup vibe while offering ever-expanding world-class opportunities.
Core Values
Deliver predictable IT outcomes
Vision
In 10 years, our aim is to grow into a $25 million national powerhouse, maintaining a fresh startup vibe while offering ever-expanding world-class opportunities.
Core Values
- Teamwork: United in purpose, we succeed together.
- Pride: We're builders, shaping a brighter future.
- Relentless: Bold and curious, we're perpetual learners.
- Integrity: Right is right—always.
- Inclusivity: Diversity drives us forward.
The Main Thing
We’re on the hunt for a tech wizard with the agility to navigate complex IT challenges and the confidence to tackle high-level escalations and projects. Show us your best every day, and join a team that transcends the ordinary with outstanding rewards and benefits—because we believe in nurturing a thriving community through innovative technology.
Who You Are:
Role & Responsibilities
We’re on the hunt for a tech wizard with the agility to navigate complex IT challenges and the confidence to tackle high-level escalations and projects. Show us your best every day, and join a team that transcends the ordinary with outstanding rewards and benefits—because we believe in nurturing a thriving community through innovative technology.
Who You Are:
Role & Responsibilities
- Masterfully handle client service delivery and high-tier systems or cloud projects.
- Provide expert escalation resolution and root cause analysis.
- Excel in client communications, embodying professionalism at every turn.
- Mentor Tier 1 and Tier 2 engineers, sharing knowledge and fostering growth.
- Design and manage intricate Windows systems, VMWare, Azure, and Microsoft 365 environments.
- Lead transformative projects ensuring they deliver on scope and budget.
- Engage in strategic discussions to help clients grasp technology investments.
- Craft and uphold our technology best practices and process documentation.
Travel
- Local (Chicagoland area): up to 50%
- Nationwide: up to 5%
- Participate in a rotating on-call schedule
Performance Goals & Expectations:
- Billable Realization: 75%
- Knowledge Base Articles: 12 yearly
- Performance metrics are indicative and supplemented by qualitative evaluations to ensure a fair assessment of contributions.
Core Competencies
- Cooperative: Thrives in a team-oriented environment.
- Professional: Resilient, eager to learn, and highly collaborative.
- Curious: A proactive problem solver with a knack for quick decision-making.
- Organized: Aces in project management and maintaining brand consistency.
- Efficient: Independently effective and logical under pressure.
Desired Skills & Experience
- 7 years in Managed Services, Cloud, or Server Engineering/Architecture.
- Expertise in VMware, Azure, and Microsoft 365.
- Proficient with SAN/NAS storage technologies and advanced network management.
- Experience with enterprise messaging and virtualization technologies.
- Strong background in troubleshooting and technical standards development.
Compensation & Benefits
- Salary: $85,000 - $120,000, based on experience.
- Bonus: Eligibility for annual performance-based bonuses.
- Benefits: Comprehensive medical, dental, and vision; 401(k) with company match; generous PTO and flex time.
- Work Environment: Primarily remote, with occasional office visits for project-specific work.
Culture
- Continuous learning encouraged with reimbursements for certifications.
- Collaborative culture with regular training sessions.
- Recognized as one of the 101 Best & Brightest Places to Work.
Join us in redefining IT and shaping the future of technology!
Salary : $85,000 - $120,000
