Tier 3 Engineer - Managed Services

Mission

Deliver predictable IT outcomes

Vision

In 10 years, our aim is to grow into a $25 million national powerhouse, maintaining a fresh startup vibe while offering ever-expanding world-class opportunities.

Core Values

• Teamwork: United in purpose, we succeed together
• Pride: We're builders, shaping a brighter future
• Relentless: Bold and curious, we're perpetual learners
• Integrity: Right is right—always
• Inclusivity: Diversity drives us forward
  
  

The Main Thing

We’re on the hunt for a tech wizard with the agility to navigate complex IT challenges and the confidence to tackle high-level escalations and projects. Show us your best every day, and join a team that transcends the ordinary with outstanding rewards and benefits—because we believe in nurturing a thriving community through innovative technology.

Who You Are:

Role & Responsibilities

• Masterfully handle client service delivery and high-tier systems or cloud projects
• Provide expert escalation resolution and root cause analysis
• Excel in client communications, embodying professionalism at every turn
• Mentor Tier 1 and Tier 2 engineers, sharing knowledge and fostering growth
• Design and manage intricate Windows systems, VMWare, Azure, and Microsoft 365 environments
• Lead transformative projects ensuring they deliver on scope and budget
• Engage in strategic discussions to help clients grasp technology investments
• Craft and uphold our technology best practices and process documentation
  
  

Travel

• Local (Chicagoland area): up to 50%
• Nationwide: up to 5%
• Participate in a rotating on-call schedule
  
  

Performance Goals & Expectations:

• Billable Realization: 75%
• Knowledge Base Articles: 12 yearly
• Performance metrics are indicative and supplemented by qualitative evaluations to ensure a fair assessment of contributions
  
  

Core Competencies

• Cooperative: Thrives in a team-oriented environment
• Professional: Resilient, eager to learn, and highly collaborative
• Curious: A proactive problem solver with a knack for quick decision-making
• Organized: Aces in project management and maintaining brand consistency
• Efficient: Independently effective and logical under pressure
  
  

Desired Skills & Experience

• 7 years in Managed Services, Cloud, or Server Engineering/Architecture
• Expertise in VMware, Azure, and Microsoft 365
• Proficient with SAN/NAS storage technologies and advanced network management
• Experience with enterprise messaging and virtualization technologies
• Strong background in troubleshooting and technical standards development
  
  

Compensation & Benefits

• Salary: $85,000 - $120,000, based on experience
• Bonus: Eligibility for annual performance-based bonuses
• Benefits: Comprehensive medical, dental, and vision; 401(k) with company match; generous PTO and flex time
• Work Environment: Primarily remote, with occasional office visits for project-specific work
  
  

Culture

• Continuous learning encouraged with reimbursements for certifications
• Collaborative culture with regular training sessions
• Recognized as one of the 101 Best & Brightest Places to Work
  
  

Join us in redefining IT and shaping the future of technology!

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