What are the responsibilities and job description for the Sales Support Specialist position at Franchise FastLane?
About Us:
We are a rapidly growing franchise acceleration company with a mission to help the best people purchase the best franchise brands in the United States. We do this by identifying the most qualified brands and helping them effectively scale their business with our proven blueprint for success.
The Role:
The Sales Support Specialist will uphold the highest standards of support for our team, clients, and business partners. This person will have exceptional organizational, communication and technology skills while also being accountable and able to adapt to the multiple responsibilities that come along with working in a small company where everyone must be willing to expand beyond their normal day to day roles.
Key Responsibilities:
Key Responsibilities:
- Data entry utilizing Franchise CRM system.
- Register franchise leads.
- Communicate registration confirmation with consultants.
- Brand territory checks using mapping software.
- Scheduling/Rescheduling candidate Calls
- Management of Inactive Accounts
- Validation/Leadership weekly email & text reminders
- Lead Status Reporting
- Administrative responsibilities including but not limited to:
- Answer incoming calls / make outbound calls.
- Coordinate client, consultant, and employee appreciation.
- Coordinate client and office events.
- Vendor relations
- Filing
- Mail management
- Calendar management
- Maintain office organization and cleanliness.
- Willing to take on any additional administrative responsibilities as needed.
- First Impression of Franchise FastLane on phone calls and to office visitors
- Back up to other sales support, operations, human resources, and marketing roles as needed.
- Maintaining consultant network portals with current brand information