President, Company Operations

President, Company Operations

Texas (Relocation provided)

Position Summary:

Highly successful franchise organization with over 1,200 locations nationwide seeks a seasoned and dynamic President, Company Operations to lead and oversee its company-owned locations’ operational excellence and growth. The position is designed for an accomplished executive with a proven track record in managing large-scale operations and delivering results across 75-100 company locations. The President, Company Operations will be a key driver in ensuring operational efficiency, enhancing customer satisfaction and aligning location-level operations with the broader strategic vision of the company.

The candidate must have expertise in company operations, team leadership, financial management, and performance optimization. This role is pivotal to achieving growth targets, ensuring consistent execution of brand standards, and driving an exceptional customer experience across the company’s portfolio. This is very much a hands on position.

Key Responsibilities:

Operational Leadership and Strategy

• Lead, manage, and optimize daily operations for 100 company-owned locations, driving operational excellence, consistency, and high service levels across all sites.Develop and implement strategies that improve operational efficiency, enhance brand reputation, and support scalable growth.
• Establish and monitor key performance indicators (KPIs) to ensure locations meet or exceed company service, quality, and customer satisfaction standards.
• Collaborate with executive leadership to align operational goals with corporate objectives, supporting overall strategic growth and market expansion.

Financial Oversight and Budget Management

• Develop and manage annual budgets for company-owned locations, ensuring financial goals are met or exceeded.
• Monitor financial performance across locations, analyzing variances and implementing corrective actions where necessary.
• Partner with the finance team to optimize cost control, enhance profitability, and identify areas for revenue growth.
• Oversee P&L management for company-owned locations, ensuring financial targets are achieved while maintaining high service standards.

Team Development and Leadership

• Lead and develop a team of regional and district managers to ensure effective oversight and support of company locations.
• Foster a culture of accountability, continuous improvement, and professional growth, ensuring teams are equipped to meet high-performance standards.
• Work with HR and training teams to develop and implement training programs that build operational knowledge, leadership skills, and brand loyalty among staff.
• Drive employee engagement and retention strategies to maintain a motivated, customer-focused workforce at all levels.

Performance Optimization and Quality Assurance

• Ensure consistent execution of brand standards, policies, and procedures across all company-owned locations.
• Develop and implement quality assurance measures, regularly evaluating locations performance to ensure customer experience aligns with brand expectations.
• Identify and address operational bottlenecks, implementing process improvements to streamline workflows and enhance operational effectiveness.
• Lead initiatives to optimize customer satisfaction, leveraging feedback to enhance service offerings and operational processes.

Cross-Functional Collaboration and Project Management

• Collaborate with cross-functional teams, including marketing, sales, finance, and product development, to ensure operations support broader organizational goals.
• Partner with the real estate and development teams on site selection, store openings, and renovations, ensuring operational readiness for new locations.
• Oversee special operations-related projects, such as technology rollouts, process reengineering, and cost-saving initiatives.

Compliance and Risk Management

• Ensure all company-owned locations comply with local, state and federal regulations, including health, safety, and labor laws.
• Develop and implement policies that promote a safe, secure and compliant work environment across all locations.
• Identify and mitigate operational risks, collaborating with legal and comlianc teams to address potential vulnerabilities.

Qualifications:

Experience: Minimum of 10 years in multi-unit franchise operations management, with a strong background in overseeing at least 75-100 company-owned locations.

Leadership: Proven experience leading large teams, fostering a culture of excellence, and driving high performance through motivation, accountability, and development.

Financial Acumen: Strong understanding of P&L management, budgeting, financial analysis, and cost control, with a proven ability to optimize profitability across multi-unit operations.

Analytical Skills: Demonstrated ability to use data and analytics to drive decision-making, evaluate performance, and implement effective operational improvements.

Customer-Centric Mindset: Deep commitment to delivering an exceptional customer experience, with the ability to foster customer loyalty and satisfaction at scale.

Communication: Excellent verbal and written communication skills, with the ability to engage effectively with executive leadership, franchisees, and operational teams.

Adaptability: Ability to thrive in a dynamic, fast-paced environment, with a strong sense of flexibility and a solution-oriented approach to complex challenges.

Why Consider This Opportunity?

As President, Company Operations, you will be able to lead and impact a large, growing organization and work alongside a passionate, driven team dedicated to delivering the highest service standards.If you are a visionary leader with a strong company operations background and the desire to drive meaningful results, we encourage you to apply.

FRANCHISE INDUSTRY EXPERIENCE IS MANDATORY