What are the responsibilities and job description for the IT and Quality Assurance Specialist position at Franchise Sidekick?

Franchise Sidekick Overview

Are you a life-changer? Do you believe in the idea of guiding people to their best life? If yes, Franchise Sidekick may be the place for you. Franchise Sidekick is a full-service, client-focused, technology-driven franchise advisory group dedicated to finding a better way for people to buy a franchise business while reducing their risk. We encourage our clients to Live Life on Their Terms and live the same mantra ourselves! Our team at Sidekick recruits, educates, and guides current and future entrepreneurs while offering them the best brands, insider information, and a proven selection process so they can choose the perfect franchise business. We are transforming people's lives every day through business ownership.

Job Title

IT & Quality Assurance Specialist

Reports To

Vice President of Technology

Department Head

Chief Operating Officer

Direct Reports

Location

Omaha HQ (Hybrid : Office Work From Home)

Salary Range

Base Salary $50,000 to $60,000 Incentive Pay ($59,000 to $70,800 depending on experience and performance)

Your Impact on Team Sidekick

Join Franchise Sidekick as an IT and Quality Assurance Specialist , where you'll ensure our technology systems run smoothly while maintaining rigorous quality standards across all software and infrastructure. In this role, you'll handle day-to-day IT support, perform detailed testing of new features and platforms, and collaborate with the development team to drive ongoing improvements. If you're passionate about delivering stable, secure technology and ensuring every release is top-notch, this role is the perfect match! In this role, you will work on :

IT Support and Infrastructure Management (40%)

Provide IT Support : Respond to and resolve hardware, software, and network issues, ensuring minimal downtime for the team.
Manage Systems and Hardware : Set up and maintain workstations, servers, and other technology resources, keeping them secure and updated.
Troubleshoot Effectively : Address and resolve technical issues for internal and external users, maintaining consistent communication and documentation.
Optimize IT Processes : Continuously evaluate and refine processes, making recommendations for technology improvements that enhance efficiency and reliability.

Quality Assurance and Testing (40%)

Develop QA Processes : Create and maintain testing frameworks to uphold high-quality standards for all software releases, updates, and features.

Execute Testing Cycles : Conduct functional, regression, and performance tests, identifying bugs and areas for improvement.

Track and Document Issues : Maintain detailed records of testing activities, identifying and documenting issues and the resolutions applied.

Maintain Release Quality : Work closely with the development team to confirm new features meet performance, security, and usability benchmarks.

Technical Collaboration and Growth (20%)

Collaborate With Team Members : Work closely with the tech team on IT and QA-related projects, sharing insights and solutions to achieve shared goals.

Stay Ahead of Trends : Continuously learn about emerging IT technologies and QA methodologies, incorporating new skills and tools into your work.

Contribute to Knowledge Sharing : Assist in creating technical documentation and share expertise with team members to foster a culture of collaboration and growth.

What"s In It For You?

Paid Time Off- Every Sidekick starts with 16 days of PTO, two floating holidays, and a paid volunteer day annually. We also offer nine paid company holidays each year as well. Team Members earn additional PTO for each year of employment.

Franchise Ownership Program- After your first year with Sidekick, we offer a Franchise Purchase Discount which allows you to own your own Franchise Business at a $30,000 to $50,000 savings. Some restrictions and minimum qualifications apply to the discount.

Client Referral Commission- We encourage every member of Team Sidekick to utilize their network to find qualified candidates for franchise ownership. We pay $3,000 for every qualified lead you submit that ends up purchasing a franchise.

Sidekick Benefits - Sidekick offers the following benefits :

Full Medical Benefits with up to $800 monthly Employer Contribution

Employer Paid Dental, Vision, and Life Insurance ($0 cost to employees with options for family coverage)

Optional Health Savings Account (HSA), Flexible Spending Account (FSA), Supplemental Insurance, and more

401k with 3% Employer Contribution (no match required)

Home Office Stipend For Remote Workers

This Role Might Be a Good Fit For You If :

Have a strong IT background and enjoy troubleshooting hardware, software, and network issues

Love meticulous testing and take satisfaction in spotting bugs to ensure every release meets high standards

Approach challenges with a creative, problem-solving mindset and thrive on finding efficient solutions

Communicate and collaborate well with developers, operations, and other teams to align on requirements and quickly resolve issues

Value security and reliability, always looking for ways to protect data and keep systems running at peak performance

Embrace a detail-oriented approach, taking pride in thorough documentation and clear testing processes

Stay eager to learn new technologies and adapt to ever-evolving tools, trends, and best practices

Work comfortably in a fast-paced environment, juggling multiple tasks while keeping long-term goals in sight

Enjoy bridging the gap between technology and user experience, ensuring your work truly benefits end users

Work well as a team player, supporting and mentoring other team members.

Thrive in a goal-driven, accountability-focused organization.

Feel comfortable working in a growth-stage environment and handle ambiguity well.

Have a passion for lifelong learning and are interested in the latest and greatest information on marketing, development, franchising, and business ownership.

Working Conditions :

Franchise Sidekick utilizes a hybrid work structure with in-office and blended work

Some travel is required (estimated at less than 10% annually)

Minimal physical requirements

What We"re All About :

At Franchise Sidekick, we help aspiring and established entrepreneurs reduce the risk of buying a franchise and discover the perfect opportunity for their individual needs and goals. We"re all about finding awesome brands, creating great resources and insider information, and educating our clients on the possibility of living life on their terms . Using our team"s 50 years of combined direct experience in franchising, we identify exceptional franchise brands with the potential for high ROI, explosive growth, and / or proven performance. As their Sidekick, we stay with every client from first contact to well after they launch their business, all at no cost to the client. That's how our team has awarded over 10,000 franchise locations.

Franchise Sidekick is proud to be an Equal Opportunity Employer. We do not discriminate based on race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

Interested and qualified candidates should apply through the above link, and great matches will be contacted for a two to three-interview hiring process with members of our Sidekick Hiring Team. Franchise Sidekick is dedicated to hiring the best people who are aligned with our company culture and goals.

PI260089362

Salary : $30,000 - $50,000

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