What are the responsibilities and job description for the Team Leader position at Franchise Store 168?
Supervises, directs and coordinates the activities of Team Members during the shift. The Team Leader ensures that outstanding quality, service, cleanliness and operational efficiencies are delivered on assigned shifts.
Experience/Education
- Completion of High School Education.
- Intermediate reading, writing, and math skills.
- 6 Months Minimum Quick Service Restaurant Experience and Supervisory Training a plus.
Skills & Knowledge
- All duties of counter help.
- Effective communication skills.
- Good interpersonal skills.
- Demonstrates wiliness to learn.
- Customer service oriented.
- Active team player remains calm under pressure.
- Displays positive personal characteristics and values, is reliable, dependable, honest and trustworthy.
- Excellent Work Habits
- Holds self and others accountable.
- Problem Solving and Conflict Resolution.
Responsibilities
- Supervise, co-ordinate and assign the activities of Team Member that prepare and serve food.
- Completes assigned shift paperwork.
- Helps maintain standards for raw and finished product, service, speed, quality and cleanliness.
- Controls labor hours to match sales volume while on shift.
- Train Team Members to perform specific tasks such as sanitation and safety procedures.
- Supports management team in the personnel policies as dictated in the Employee Handbook.
- Shares knowledge and experience with Team Members.
- Availability to work all shifts.