Housekeeper, Hotel

Job Summary: The Housekeeper will clean, restock, and maintain hotel rooms as assigned.

Equity Statement: All employees shall embrace the unique contributions based on the diverse backgrounds, ethnicities, cultures, experiences, and identities of each individual as we actively create and promote a company culture that is inclusive, welcoming, and supportive of all people.

Reasonable Accommodations Statement: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

Safety Statement:  All employees shall follow safe practices according to the Injury and Illness Prevention Policy (IIPP), render every possible aid to safe operations, and report all unsafe conditions or practices immediately to any management employee or People Operations.

Essential Duties and Responsibilities: 

Duties/Responsibilities:

• Receives list of assigned rooms and public spaces from manager and prioritizes rooms requesting early cleaning.
• Checks the inventory of cleaning cart and adds any necessary supplies.
• Knocks and announces self before entering room; returns at a later time if rooms are occupied.
• Removes soiled linens, towels, bedspreads, and blankets from each assigned room and provides fresh replacements.
• Neatly makes beds and stocks towels, washcloths, and hand towels according to policies.
• Cleans and disinfects bathroom and kitchenette or coffee-preparation areas according to hotel polices.
• Notifies management of missing utensils and ensures replacement.
• Wipes surfaces in room and cleans mirrors.
• Vacuums floors and removes trash.
• Checks complimentary coffee, snack, and toiletry supplies in the room, restocking according to provided hotel checklist and policy.
• Ensures room meets hotel standards with a final walkaround.
• Notifies supervisor of room availability and reports any suspicious activity to security.
• Ensures soiled linens are laundered, which may include loading hotel washers and dryers and folding sheets and towels in laundry room as needed.
• Notifies maintenance of needed maintenance or repairs.
• Takes found items to designated lost and found area if guest has checked out.
• Performs other related duties as assigned.

Supervisory Responsibilities:  This position has no direct supervisory responsibilities.

Job Requirements:

Education/Experience:

• Sufficient education and literacy needed to identify and read product labels and to communicate with guests about job-related needs.
• Ability to read, write, speak, understand, and communicate in basic English preferred.

Knowledge, Skills & Abilities:

• Detail-oriented and thorough.
• Ability to remain discreet and respect the privacy of guests.
• Ability to perform consistent work to the highest of standards.
• Ability to interact with guests in a pleasant, friendly way.

Physical Demands

• Prolonged periods standing and walking and frequently pulling, pushing, and bending.
• Must be able to lift up to 15 pounds at times.
• Willingness to work a rotation seven-day work cycle with occasional afternoon shifts.

Stand F, Walk F, Sit O, Handling/Fingering F, Reaching Outward F, Reaching Above Shoulder O, Climb N, Crawl N, Squat or Kneel O, Bend F, Work at Computer N

Lift/Carry

• 10lbs or less F
• 11-20lbs F
• 21-50lbs O
• 51-100lbs O
• Over 100lbs N

Push/Pull

• 12lbs or less F
• 13-25lbs F
• 26-40lbs O
• 41-100lbs O
• Over 100lbs N

N (Not Applicable) Activity is not applicable to this occupation.

O (Occasionally) Occupation requires this activity up to 33% of the time (0-2.5 hrs/day)

F (Frequently) Occupation requires this activity from 33% - 66% of the time (2.5-5.5 hrs/day

C (Constantly) Occupation requires this activity more than 66% of the time (5.5 hrs/day)

Other Physical Requirements:

• Vision: (Near, Distance)
• Sense of Sound: (i.e., Machinery sounds)
• Sense of Touch
• Sense of Smell

Work Environment: Indoors, Outdoors, Laundry equipment, Stairs.

Acknowledgments: The above information is representative of the work performed in this position; however, it is not all-inclusive. The omission of a specific duty or responsibility does not exclude it from the position if the work is similar or related to the essential duties and responsibilities.