Sales Manager - Hospitality

Salary: 50k – 55k, plus Competitive Bonus Structure.

This position is performed On-Site. This is a Full Time position.

Who we are

Steeped in fascinating history dating back to 1924, the Francis Marion Hotel heralded a new era of Charleston Hospitality amidst the Charleston Renaissance. Named for Revolutionary War Hero Francis Marion, the hotel became an iconic landmark recognized by Historic Hotels of America- featuring grand ballrooms, historic architecture and rich Charlestonian history. With its prime location across from Marion Square, the Francis Marion Hotel has been at the heart of the community as a major destination for weddings, galas, conferences and more. For nearly a century, the Francis Marion has been known for its exceptional hospitality and service.

Why Work for Us?

We practice daily core values of: “Anticipate, Exceed, Empower, Teamwork, and Preservation”. Our employees take pride in the work they do, are valued, and celebrated for their contributions. One of the ways employees are appreciated is by offering an extensive benefits package, to include Medical Insurance, Ancillary Group Benefits, Paid Time Off, Paid Holidays, in addition to an Inspiring Leadership Executive Team, that promotes multiple opportunities of excellence such as “The Keys to Success”. The Francis Marion Hotel values community relationships and engagement with involvement in various organizations: The Thanksgiving Food Drive, Back to School drive, philanthropic partnerships with local organizations such as the March of Dimes, Historic Preservation Society, East Cooper Community Outreach, Toys for Tots, Breast Cancer Awareness, the Good Catch Program, and more.

The Sales Manager is in charge of developing sales strategies, building relationships with clients, conducting sales presentations, and negotiating contracts. Manage accounts to achieve guest satisfaction and to solicit past and new business to ensure all revenue goals (room night, average rate, room rental, food and beverage) are achieved or exceeded.

Areas of Responsibilities Include:

· Conducts site inspections, highlighting hotel history, highlighting ballrooms and meeting spaces, amenities, and guest rooms

· Manages corporate, leisure, association, social, and government leads to generate new business opportunities

· Executes sales strategies to drive revenue, increase bookings, and enhance the hotel’s market position. Stay up to date with hotel and market trends and think of creative and dynamic ways to generate leads and capture business

Essential Functions

• Maximize revenue by selling all facets of the hotel, both orally and in written form to previous, current and potential clients
• Prospects for new and repeat business through various channels and builds relationships with all decision-makers to secure business
• Attend sales meetings as assigned and maintain organized files for all incoming and prospective groups. Meet with the banquets and culinary departments to execute successful events and capture repeat business
• Respond to all incoming leads promptly to secure business for the property. Obtain and review history from past events and utilize all sales systems to best prospect group business
• Handle account details so that all pertinent aspects of solicitation and closing are complete and documented. Coordinate various departments’ participation in servicing accounts
• Travel locally to conduct outside calls, promote the hotel and review competition reader boards to develop leads
• Travel out of town to solicit business in feeder cities. Work with local Chambers of Commerce and CVBs for introductions and referrals. Research and develop schedule for all company travel to maximize impact in each market
• Prepare information for, meet with, and entertain clients as deemed appropriate for capturing and retaining potential business from that account
• Represent the property at trade shows as specified by Action Plans; this encompasses setting up exhibits

Knowledge, skills and abilities

The ideal candidate must possess the following knowledge, skills and abilities; and be able to explain and demonstrate during the interview how to perform the essential functions of the job.

• Basic mathematical reasoning skills to prepare cost proposals
• Ability to effectively communicate with customers in a friendly and positive manner to solicit business, build rapport with clients, meet client needs, and resolve complaints
• Ability to conduct site visits with prospective clients while walking and climbing stairs throughout all areas of the property
• Ability to listen, speak and write in English to ascertain and respond to client needs
• Present ideas, expectations and information in a concise, professional, and well-organized way
• Manage group or interpersonal conflict situations effectively
• Ability to use problem-solving methodology for decision-making and follow-up
• Strong organizational and time-management skills, with the ability to prioritize tasks in a fast-paced environment
• Self-motivated, results-driven, and goal-oriented
• Sales and marketing skills, including lead generation and conversion
• Customer-focused individual with excellent communication skills, strong business acumen, and a passion for hospitality

Qualifications

• Bachelor's degree in Business, Marketing, or related field is preferred
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook), as well as the sales software, Amadeus/Delphi
• Strong negotiation and presentation skills
• Previous experience in a sales management role
• Knowledge of the hospitality industry
• Must be able to travel to their assigned sales territory

Due to the cyclical nature of the hospitality industry, the ideal candidate may be required to work varying schedules to reflect the business needs of the property. Evenings and weekends may be required.

Physical Demands in the Work Environment

Required to stand, walk and sit; talk or hear, both in person and by telephone; use hands to finger, handle and feel objects or controls; reach with hands and arms. Regularly required to stoop, kneel, bend, crouch, climb stairs, and lift up to 25 pounds.

The Francis Marion Hotel is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.

Job Type: Full-time

Pay: $50,000.00 - $55,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Paid training
• Professional development assistance
• Retirement plan
• Vision insurance

Compensation Package:

• Bonus opportunities

Schedule:

• Weekends as needed

Application Question(s):

• Must be able to travel

Education:

• Bachelor's (Preferred)

Experience:

• Sales Management Role: 1 year (Required)

Work Location: In person

Salary : $50,000 - $55,000