What are the responsibilities and job description for the Patient Service Representative PACE position at Franciscan Health?
WHO WE ARE
With 12 ministries and access points across Indiana and Illinois, Franciscan Health is one of the largest Catholic health care systems in the Midwest. Franciscan Health takes pride in hiring coworkers that provide compassionate, comprehensive care for our patients and the communities we serve.
The PACE program’s vision statement is to provide unmatched, individualized, and joyful care through teamwork that is worthy of praise so that seniors experience the best quality-of-life in their communities. PACE offers seniors and their families the care, nutrition, rehabilitation, transportation, and supportive services they need to remain healthy so that they can live in their own home. Franciscan is known for our mission of caring.
WHAT YOU CAN EXPECT
Practice Hours: Monday – Friday, 8:00 a.m. – 5:00 p.m.
No Weekends, Evenings, or Holidays
Coordinates external/specialty appointments and procedures for all PACE program participants in EMR and informs participants, caregivers, and IDT of appointment details
Follows PACE IDT approval process for authorization of all external/specialty and follow-up appointments
Coordinates with PACE Transportation Supervisor to configure transportation schedule
Enters authorizations for all approved and scheduled appointments
Follows instructions of PACE Provider Services Coordinator related to claim/billing needs
Reviews and completes weekly claim pend reports
Communicates necessary authorization information to contracted providers
Receives participant bills and coordinates with offices to correct billing procedures
Covers multi-line phone in absence of PACE Secretary
QUALIFICATIONS
High School Diploma/GED- Required
Associate's Degree- Preferred
3 years Administrative or Scheduling- Required
1 year Healthcare - Frail or Elderly Population- Required
Basic Life Support Program (BLS) - American Heart Association- Within 90 Days- Required
Driver's License- Required
Medical Terminology Course- Preferred
TRAVEL IS REQUIRED:
EQUAL OPPORTUNITY EMPLOYER
It is the policy of Franciscan Alliance to provide equal employment to its employees and qualified applicants for employment as otherwise required by an applicable local, state or Federal law.
Franciscan Alliance reserves a Right of Conscience objection in the event local, state or Federal ordinances that violate its values and the free exercise of its religious rights.
Franciscan Alliance is committed to equal employment opportunity.
Franciscan provides eligible employees with comprehensive benefit offerings. Find an overview on the benefit section of our career site, jobs.franciscanhealth.org.
