What are the responsibilities and job description for the Patient Service Representative-Portage position at Franciscan Health?
About Us
At Franciscan Health, we are a non-profit healthcare ministry committed to our mission of caring. Our values of Respect for Life; Fidelity to Our Mission; Compassionate Concern; Joyful Service; and Christian Stewardship guide our actions towards employees and patients alike. With 12 hospital ministries, we are one of the largest Catholic healthcare organizations in the Midwest, serving through over 1,000 employed physicians and advanced practice providers. We strive to deliver a team approach to care from more than 260 locations, many of which have been nationally recognized as Centers of Healthcare Excellence.
Your Expectations
Equal Opportunity Employer
At Franciscan Health, we are a non-profit healthcare ministry committed to our mission of caring. Our values of Respect for Life; Fidelity to Our Mission; Compassionate Concern; Joyful Service; and Christian Stewardship guide our actions towards employees and patients alike. With 12 hospital ministries, we are one of the largest Catholic healthcare organizations in the Midwest, serving through over 1,000 employed physicians and advanced practice providers. We strive to deliver a team approach to care from more than 260 locations, many of which have been nationally recognized as Centers of Healthcare Excellence.
Your Expectations
- Shift Hours: 7:45am to 6:15pm
- Clinic Hours: Monday to Saturday, with rotating weekend shifts
- You will be handling workers' comp visits, occupational health, drug screens, immigration, disability, physicals, and TB testing.
- A consistent day shift schedule and observed holidays off work ensure a great work-life balance.
- We offer professional development opportunities.
- An enhanced benefits package includes a pay structure that rewards experience and expertise.
- You will be answering incoming calls, responding to inquiries, scheduling appointments, or directing callers to the appropriate staff for assistance.
- You will work within an electronic medical records system.
- You will collect patient payments, apply them, and make adjustments to patient accounts.
- You will balance daily encounter forms and cash drawers.
- You may also perform additional daily administrative tasks based on the practice specialty.
- A High School Diploma/GED is required.
- One year of customer service experience is required.
- Prior healthcare experience is preferred but not necessary.
Equal Opportunity Employer
