What are the responsibilities and job description for the Transfer Center Coordinator position at Franciscan Health?
WHAT WE NEED
An organized, efficient Transfer Center Coordinator
WHO WE ARE LOOKING FOR
Good learners. Self-starters. Strong supports. Our Transfer Center Coordinators are an important part of the Transfer Center team. Providing support to Transfer Center department is a big part of the job. The other part? Ensuring accuracy in the transfer center software and coordinating physician on-call coverage. It requires someone who is very detail-oriented. Think you’re up for the job?
Are you timely and accurate? Are you detail-oriented? Do you love knowing that you’re an integral part of the team? We’ve got a great place to put your skills to work.
WHAT YOU WILL DO
Coordinate physician on-call coverage for several physician offices across Franciscan Alliance to support Transfer Center infrastructure operations for 12 Franciscan facilities.
Work directly with medical staff office, office managers, VPMAs and service line leads to evaluate and communicate gaps in physician call coverage.
Ensure call schedules are entered into software system in timely fashion.
Coordinate with office managers ensure physician contact information and mode of contact is correct in Transfer Center software.
Meet with physicians and their office management staff to develop templates and protocols to coordinate physician on-call schedules for the Transfer Center Software.
Schedule department administrative and registration staff to maximize efficiency and reallocates work in recognition of temporary, extraordinary volumes/projects.
Coordinate education regarding on-call physician schedules for each practice and at a system level for all stakeholders.
Develop downtime procedures related to physician on-call schedules.
Ensure on-call physician schedules in the Transfer Center software are linked correctly and information is updated.
Communicate gaps in facility medical bylaws with physician on-call coverage.
Manage and enter all help desk logs for transfer center software and bed management program, escalating urgent concerns to leadership.
Serve as back up for answering phones when volumes are high.
WHAT IT TAKES TO SUCCEED
Maintain a high level of confidentiality.
Strong administrative, communication, customer service, grammar management, and organizational skills.
Strong computer skills.
Strong confidentiality skills.
Previous office experience and knowledge of healthcare.
Qualifications
- Required High School Diploma/GED
- 2 years Healthcare field Preferred
TRAVEL IS REQUIRED:
EQUAL OPPORTUNITY EMPLOYER
It is the policy of Franciscan Alliance to provide equal employment to its employees and qualified applicants for employment as otherwise required by an applicable local, state or Federal law.
Franciscan Alliance reserves a Right of Conscience objection in the event local, state or Federal ordinances that violate its values and the free exercise of its religious rights.
Franciscan Alliance is committed to equal employment opportunity.
Franciscan provides eligible employees with comprehensive benefit offerings. Find an overview on the benefit section of our career site, jobs.franciscanhealth.org.
