Patient Access Representative

The Patient Access Representative is “the face” of the Department of Dentistry and will perform a variety of administrative functions. From the initial contact with prospective patients and families to the post-treatment scheduling, the Patient Coordinator works to provide warm communication and excellent customer service. Qualified candidates will also exhibit the following character attributes that mirror company culture: positive energy, accountability, professionalism, and the ability to communicate efficiently with fellow team members and a diverse patient population. Must be flexible with hours to cover vacancies and absenteeism and to assist as backup with other department duties.

Bi-lingual English/Spanish speaking candidates are strongly encouraged to apply. Prior administrative experience within large, fast-paced, health systems preferred!

Principal Duties and Responsibilities

• Duties and responsibilities include, but are not limited to:
• Managing department phone including incoming calls, retrieving, and responding to messages, and conducting outreach to patients to confirm appointments and insurance information.
• Coordinating patient visits including scheduling, confirmation, insurance verification, visit arrival/check-in, and assembly of patient records and files.
• Maintaining orderly and accuratepatient files.
• Responding to request for dental records.
• Coordinating with Interpreter Services, as needed.
• Attending staff meetings.
• Maintaining inventory of office supplies.
• Picking up and delivering departmental mail.
• Maintaining patient confidentiality
• Cross-Training within all areas/locations of Patient Access
• Other duties and special projects to be assigned by the Manager/Director as needed.

Knowledge, Experience and Skills

• Bilingual, Spanish/English speaking preferred
• Dental office experience and/or administrative experience within a large health system
• Excellent customer service skills and ability to work within a diverse team environment.
• Strong ability to multi-task, prioritize, and excel in a fast-paced environment.
• Detail oriented and self-motivated with demonstrated ability to communicate effectively.
• A preferred minimum of one year of Insurance Knowledge
• Ability to perform and be comfortable independently with minimal supervision.
• Strong ability to exercise good judgement with the assigned staff and demonstrate exemplary customer services skills with patients/families and the Patient Access Department.
• Strong computer skills and comfortability using numerous systems to complete tasks.

Job Type: Full-time

Pay: $20.00 - $25.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Tuition reimbursement
• Vision insurance

Salary : $20 - $25