What are the responsibilities and job description for the Donor Relations Associate position at Franciscan Mission Associates?
Position Summary: The Donor Relations Associate is a key member of the Donor Relations Department, responsible for engaging with donors and addressing their special requests. This role requires exceptional communication skills, an understanding of Catholic culture (or a willingness to learn), and a commitment to providing outstanding support through phone, email, and written correspondence.
Key Responsibilities:
- Respond to donor inquiries via phone, email, and mail in a professional and compassionate manner.
- Perform data entry tasks to ensure donor information, including donations and interactions, are accurately recorded in the database.
- Apply knowledge of Catholic culture to address donor needs and enhance their connection with the organization’s mission.
- Coordinate with other departments to ensure donor requests are fulfilled efficiently.
Qualifications:
- Strong command of written and verbal English.
- Proficiency in Spanish is a plus.
- Familiarity with or willingness to learn Catholic culture, traditions, and values.
- Excellent interpersonal and communication skills.
- Ability to manage multiple tasks and prioritize effectively.
- Detail-oriented with strong organizational skills.
- Proficiency in using databases, email platforms, and Microsoft Office Suite.
Preferred Experience:
- Previous experience in customer service, donor relations, or a similar role.
- Experience working in a nonprofit organization is an advantage.
Salary : $17 - $17