What are the responsibilities and job description for the Treasury Management Support Specialist position at Frandsen Bank?
Position Summary
This position works in a team environment to provide operational and customer support for all digital banking and treasury management products and services. A high level of customer service, attention to detail, technical and problem-solving skills are required to provide quality service. Products and services supported include but are not limited to retail and business online banking, mobile banking, online bill pay, ACH, online wire origination, remote deposit capture, positive pay, and lockbox.
Essential Duties and Responsibilities
To perform this job successfully an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Provides superior support to customers and bankers by demonstrating deep product knowledge of all online banking, mobile banking, and treasury management products and services; including online bill pay, ACH, online wire origination, remote deposit capture, positive pay, and lockbox.
- Ensures successful onboarding of treasury management products and services.
- Responsible for fielding, troubleshooting, and supporting customer and banker questions related to treasury management products and services.
- Process maintenance requests for treasury management products and services.
- Assist in research and completion of Requests for Proposal (RFP).
- Engage in deep and meaningful conversations with treasury management customers to grow quality banking relationships.
- Provide proper escalation of system issues impacting online and treasury management products.
- Work collaboratively in a team environment and communicates effectively across all business lines.
- Test new digital products and services to ensure they meet customer needs and expectations.
- Aid with new bank acquisition assimilation.
- Serve as resource in various projects or tasks as assigned.
- Advocate and practice the Frandsen Way corporate culture.
Experience, Skills, and Education
Education
A high school diploma is required, and a minimum of Three to Five years related experience in electronic banking, treasury management support or bank operations. Accredited ACH Professional (AAP) accreditation preferred or willingness to obtain.
Skills
Demonstrated operational knowledge of treasury management products. Knowledge of Fiserv Premier banking system desired.
Salary range for this role is $57,180 to $71,459 annually, depending on experience.
We offer a competitive benefits package including health insurance, dental insurance, vision insurance, 401k, profit sharing, and ancillary benefits.
Equal Opportunity Employer / Protected Veterans / Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)
Salary : $57,180 - $71,459
