Retail Banking Manager

Position Summary
The Retail Banking Manager is responsible for the development, performance and overall operations of the Retail Banking team. A high level of professional communication, attention to detail, and technical skills are required to provide quality leadership and customer service.

• Maintain deep knowledge and understanding of all deposit and consumer lending products, services, policies and procedures
• Make recommendations to Bank President in the selection, promotion, transfer, pay and discipline of Retail team in alignment with HR policies
• Effectively utilize Retail Training plans to develop new or promoted team members
• Perform a minimum of monthly 1:1 meetings and annual performance reviews with individual team members to include career development discussion
• Establish team goals, develop proactive strategies, and measure progress
• Create a high-performance environment by individually coaching each team member to develop skills and abilities aimed at achieving personal and team goals
• Enforce the standard of “accurate the first time” for all transactions to ensure customer confidence, creditability, and quality experience measured through exceptions, violations, fraud, and customer feedback
• Oversee the execution and full team participation of sales and marketing programs and campaigns
• Develop and maintain a highly efficient staffing model that ensures a positive customer experience
• Actively participate in meetings while demonstrating the willingness to learn, collaborate and embrace change
• Engage in professionally helpful, curious, and courageous customer conversations to identify specific needs and make customized recommendations
• Continually prospect and make introductions of new customers to banking partners to grow depository, lending, investment, and trust relationships
• Accurately complete business online banking forms for new and existing customers
• Ability to enhance business relationships through consistent recommendation and referral of treasury management products• Proactively and consistently reach out to existing and potential new customers in-person and by phone to develop, reinforce and deepen relationship
• Be actively involved and visible in the community individually as well as leading the office’s participation in community activities
• Proficiently and accurately open and maintain all types of consumer, non-consumer, and tax deferred deposit accounts and services
• Fully understand all aspects of consumer credit to make personalized credit recommendations
• Additional responsibilities may include mortgage lending and licensed non-bank investment sales
• Proficiently learn and use all technology systems and software required
• Advocate and practice the Frandsen Way corporate culture
• Complete training as assigned
• Oversee and complete additional projects/tasks as assigned
• Other tasks and responsibilities as assigned.

Experience, Skills, & Education
Education
A related post-secondary degree is preferred. Must be licensed or have the ability to get licensed to sell non-bank investment products and credit insurance

Experience
A minimum of three years of retail banking experience, is required. Prior leadership experience is preferred.

Skills
A high level of professional communication, attention to detail, and technical skills are required to provide quality service. Must be able to accept and provide strong coaching and feedback. Excellent written and verbal communication skills. Ability to work independently and also in a team environment.

Salary range for this role is $58,000 to $87,000 annually, depending on experience. 

We offer a competitive benefits package including health insurance, dental insurance, vision insurance, 401k, profit sharing, and ancillary benefits.

Salary : $58,000 - $87,000