What are the responsibilities and job description for the Front Desk Guest Care position at Frangipani Salon Jacksonville Beach?
**Join Our Team: Customer Care Specialist - Part Time or Full Time Opportunity**
We are seeking highly motivated and customer-focused individuals to join our team as Customer Care Specialists. If you excel in a fast-paced environment, possess excellent communication skills, and are passionate about delivering world-class service, we want to hear from you!
**Requirements:**
* 1-2 years of experience in retail sales, merchandising, or customer service
* Background in a salon environment is highly desirable
* Excellent verbal and written communication skills
* Proficient in computer programs, including Microsoft Office (Word, Excel, etc.)
* Inventory management experience
* Ability to work evenings (until 7:30-8:00 PM) and Saturdays
* Reliable, punctual, and committed to meeting deadlines
**Responsibilities:*
- Greet and assist guests at the front desk, ensuring a welcoming atmosphere.
- Manage multi-line phone systems, addressing inquiries and directing calls as needed.
- Utilize computer skills to maintain accurate records and handle data entry tasks.
- Provide exceptional customer service, resolving issues and answering questions promptly.
- Organize and manage schedules, including calendar management and appointment bookings.
Provide exceptional customer service to clients, ensuring a positive experience at every touchpoint
* Maintain a professional appearance and demeanor at all times
* Manage front desk operations, including scheduling, reporting, and inventory management
* Develop strong relationships with clients, colleagues, and management
* Stay up-to-date on product knowledge and services offered by the salon
**What We Offer:**
* Competitive hourly wage starting at $17/hour (dependent on experience)
* Opportunities for career growth and development
* A dynamic and supportive team environment
* Recognition and rewards for outstanding performance
Job Types: Full-time, Part-time
Pay: From $17.00 per hour
Expected hours: 25 – 35 per week
Benefits:
- Employee discount
- Flexible schedule
- Professional development assistance
Work Location: Multiple locations
Salary : $17