What are the responsibilities and job description for the Wholesale Sales Assistant, East position at Frank and Eileen?
Company Overview
Frank & Eileen was born in 2009 when former engineer Audrey McLoghlin sought to reinvent the button-up for women —a category previously focused solely on men. Inspired by Audrey’s Irish grandparents—our brand namesakes, Frank & Eileen—we have grown slowly and intentionally from our best-Italian-fabric-in-the-world-obsessed beginnings. Now a globally recognized fashion brand, Frank & Eileen is a certified woman-owned, women-led B Corp business that has retained 100% ownership while working with the same ethical, sustainable manufacturers for over a decade. Our mission is to model and support female entrepreneurship as a force for good—all from our family-friendly HQ in sunny California.
The Role
Frank & Eileen is looking for a high performance, energetic sales assistant with sleeves already rolled-up, ready to support our global wholesale business. The ideal candidate thrives in a fast-paced entrepreneurial sales environment and exemplifies a professional and disciplined work ethic. The role is a hybrid position based in our New York City showroom supporting our East Coast Sales Team.
Responsibilities
Sample Management
• Maintain and organize sample sets and core archives.
• Plan and prep for arrival of new sample collections.
• Check and account for complete sample collections every season.
• Prep, hang and steam all new sample collections.
• Oversee sample requests from wholesale clients.
• Ensure sample supplies, such as hangers and steamers, are in stock and in working order.
Sales Order Assistance
• Sales order support for revisions pertaining to cancellations, price, style number and color.
• Assist clients with re-orders as needed.
• Assist clients with returns as needed.
• Support sales team with general customer requests regarding order copies, pricing and style descriptions.
Customer Service
• Greet and provide an exceptional customer experience to all clients inside and outside of markets.
• Lead phone operator for all incoming calls general or wholesale related.
Product Knowledge Packets and Marketing Asset Management
• Develop a thorough understanding of the full collection.
• Manage account product knowledge packets and marketing needs.
• Work with the marketing team to provide look books, brand bio, and marketing assets to accounts.
• Manage creation of seasonal product knowledge packets for accounts to share with in-store sales associates.
• Create weekly email campaigns based on best sellers.
Digital Linesheet Maintenance and Management
• Responsible for building seasonal linesheets and immediate linesheets.
• Coordinate communication between wholesale and photo teams on progress for all flat shots.
• Load and refresh flat shots.
• Refresh home and hero images on JOOR site weekly and monthly.
Showroom Maintenance and Market Preparation
• Ensure that showing spaces are always visually merchandized.
• Ensure that all supply closets and areas are visually organized, stocked and clean.
• Manage all fresh floral orders, set up, and disposal.
• Responsible for all grocery orders, food supplies and water delivery.
• Ensure general needs of the showroom are always in order including, but not limited to: showroom supplies (ie ordering cleaning supplies, paper products, etc), general showroom maintenance and appointments (window cleanings, appliance repair, etc), scheduled cleanings, etc.
• Shipping supplies kept organized and maintained.
• Always maintain a professional appearance that reflects the brands image.
Who You Are
• 3 years of relevant experience in retail or wholesale sales.
• Proficiency with MS Office Suite.
• Strong Excel skills (knowledge of advanced formulas is a plus).
• Proficiency with Google Docs.
• Proficiency with Full Circle ERP Software is a plus, but not required.
• Proficiency with JOOR is a plus, but not required.
• Proficiency with AIRTABLE is a plus, but not required.
• Proficiency with FIGMA is a plus, but not required.
• Must be able to work evenings, weekends and travel.
• Eligibility to work in U.S. required.
Compensation
Starting Salary of $65,000
This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities and activities may change, or new ones may be assigned at any time with or without notice.
*Frank & Eileen is an equal opportunity employer, celebrating diversity and creating an inclusive environment for our employees and customers. We are committed to comply with all Federal, State and local laws providing EEO and all other employment laws and regulations.
Salary : $65,000 - $70,000
