What are the responsibilities and job description for the Plumbing Supervisor position at Frank Gay Services?
Step into a pivotal leadership role with our dynamic team as a Plumbing Service Supervisor for Frank Gay Services. This exciting opportunity is perfect for a plumbing expert with a flair for management and a passion for driving sales. You will be at the helm of our operations, ensuring we deliver exceptional and efficient services that delight our customers. With your industry knowledge, you'll lead a team of professional service plumbers, manage resources, and propel our success. If you're a proactive problem solver with a proven trach record in service management, we want to hear from you. Join us and elevate your career while steering our plumbing services to new heights!
What We Offer You:
Pay Range: Salary Bonus range - $65,000 - $80,000 / yr
Benefits:
- Weekly Pay Performance Bonus
- Company Vehicle and Gas Card
- Medical, Dental and Vision Insurance
- Paid Vacation
- Paid Holidays
- Profit Sharing
- 401(K) w/match
What You Will Do:
- Strategically oversee departments’ performance to coach and support Managers and all reporting members for improvement
- Lead and develop technicians on how to address member needs as well and provide industry leading customer service to our customers
- Work closely with technicians, installation department, sales, dispatch, warehouse, and any other department necessary to ensure timely and accurate service to customers in accordance with company standards and procedures
- Must address escalated customer issues and ensure effective and long-term problem resolution
- Monitors and acts on the department’s projected and forecasted performance goals to achieve or exceed expectations
- Provides regular feedback to Operation Manager on departments’ performance
- Provides consistent and accurate feedback, encouragement, support, professional development, and coaching to all Technicians
- Plans, develops, and leads facilitation of the weekly technician meetings with appropriate, positive, and balanced content
- Ensures that safety topics are incorporated into one-to-one coaching conversations, weekly meetings, and training sessions
- Maintains an overall positive culture and team morale while ensuring that every employee is living the company’s core values for each individual they interact with
- Updates knowledge by participating in educational opportunities at Frank Gay Services or individual training including reading professional publications
- Must be able to maintain professional conduct in all work situations, uphold a well-groomed appearance, and adapt well to all types of working conditions
What You Need:
- At least 5 years of Plumbing experience, 3 years minimum managing a plumbing team
- Exceptional customer service skills
- Ability to analyze data for trends, devise creative solutions, exercise independent judgment, and make appropriate decisions that impact outcomes
- Keen ability to work accurately, efficiently, and manage multiple tasks
- Proven ability to gain the buy-in of teams to company values, safety procedures, and overall policies
- Must be familiar with using technology systems in an office environment
- Excellent oral and written communication, interpersonal, and presentation skills
Salary : $65,000 - $80,000
