What are the responsibilities and job description for the Service BDC Agent position at FRANK LETA ACURA?
Tempermeant
Punctuality
Work Ethic
Underpromise and overdeliver to your teammates and clients
Attitude
Teamwork
Commitment
Continuous Improvement
Initiative
Knowledge
Stay 100% trained on all Acura and Frank Leta required training
Product and service knowledge
Be proficient with dealership softwares and systems
Skills
Display exceptional email and phone etiquitte
Rapport Building
Customer Service - anticipating and exceeding customer expectations
Active Listening
Resolve client complaints and concerns
Greet clients by name
Results
Secure inbound appointments
Secure no-show appointments
Secure outbound appointments (satisfaction, loyalty, recalls)
Foster customer loyalty
Down time utilization
Punctuality
Work Ethic
Underpromise and overdeliver to your teammates and clients
Attitude
Teamwork
Commitment
Continuous Improvement
Initiative
Knowledge
Stay 100% trained on all Acura and Frank Leta required training
Product and service knowledge
Be proficient with dealership softwares and systems
Skills
Display exceptional email and phone etiquitte
Rapport Building
Customer Service - anticipating and exceeding customer expectations
Active Listening
Resolve client complaints and concerns
Greet clients by name
Results
Secure inbound appointments
Secure no-show appointments
Secure outbound appointments (satisfaction, loyalty, recalls)
Foster customer loyalty
Down time utilization
