Auto Collision Customer Service Coordinator

Are you passionate about delivering exceptional customer service in a fast-paced automotive environment? Frank’s Detail is seeking a dedicated Customer Service Coordinator to join our team, ensuring our clients receive the highest quality collision repair service.

Key Responsibilities:

· Customer Engagement: Greet customers warmly, providing detailed information on collision repair services and creating a welcoming experience from start to finish.

· Repair Order Management: Manage collision repair orders, schedule appointments, and maintain proactive communication with customers regarding the status of their repairs.

· Insurance Liaison: Serve as a point of contact with insurance companies, assist customers with claims, and coordinate with insurance adjusters to expedite approval processes.

· Team Collaboration: Work closely with shop management, technicians, and estimators to ensure timely repair processes, and communicate with the accounting team regarding payments and paperwork.

· Customer Follow-Up: Make outbound calls to potential customers to schedule appointments and follow up on sales leads, showcasing our commitment to excellence.

· Office Support: Assist with various office tasks to ensure smooth day-to-day operations.

Qualifications:

· Customer service in automotive or collision repair preferred.

· Proficient in CCC1 or familiar with an estimating software preferred.

· Excellent organizational skills and keen attention to detail.

· Ability to adhere to company Standard Operating Procedures and effectively handle challenging situations.

· A valid driver’s license and the ability to pass a drug test.

If you thrive in a collaborative team environment and are passionate about providing top-notch service, we’d love to hear from you. Join Frank’s Detail and be a part of a team committed to quality and customer satisfaction.

Apply today and help us drive exceptional service!

Apply through really or in-person at 1275 E Story Rd Bldg. 17, Winter Garden, FL 34787 from Monday-Thursday from 9am to 4pm and Friday from 9am to 12pm.

FD Reconditioning Specialist is a diverse growth-oriented organization. Our goal is to improve the quality of work life by using fair and consistent treatment and providing equal growth opportunities for ALL associates. We are an Equal Opportunity Employer that considers applicants without regard to race, sex, religion, national origin, disability or protected veteran status.

Job Type: Full-time

Pay: $25.00 - $30.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Referral program
• Vision insurance

Schedule:

• Day shift
• Monday to Friday
• Weekends as needed

People with a criminal record are encouraged to apply

Application Question(s):

• What is your desired pay?

Experience:

• Sales: 3 years (Required)
• Auto Collision Office: 1 year (Required)

Ability to Commute:

• Winter Garden, FL 34787 (Required)

Work Location: In person

Salary : $25 - $30