Front Office Coordinator

We are seeking a friendly, self-motivated and organized team member to join our small but fast-paced boutique style insurance agency. In this role, you will be the welcoming face and first point of contact for clients and visitors, ensuring they have a warm and friendly experience while providing excellent customer service and efficiently handling office tasks. 

If you feel you are a positive, friendly, team player with a “want to/can do” attitude.  We invite you to join our Frank Smith Insurance team and help us create an outstanding client experience in a collaborative, fun, and supportive environment. 

Key Responsibilities: 

• Warmly greet clients and visitors, creating a professional and welcoming atmosphere. 
• Efficiently manage a high volume of phone calls, directing inquires and taking detailed messages with patience and friendliness 
• Maintain office organization, including managing incoming and outgoing mail. 
• Scanning, uploading, printing and filing paperwork  
• Create, maintain and update detailed client profiles  
• Provide essential support to the insurance team with various supportive duties. 

Qualifications: 

• High school diploma or equivalent. 
• Excellent communication and interpersonal skills. 
• Strong attention to detail and ability to manage multiple tasks in a fast-paced environment. 
• Prior experience in an office or customer service role is a plus but not necessary