What are the responsibilities and job description for the Claims Operations Lead position at Frank Winston Crum Insurance?
FrankCrum is a Top Workplace!
Frank Winston Crum Insurance (FWCI) issues Workers’ Compensation and General Liability policies by offering flexible coverage and payment options to meet the varied needs of businesses. Over the years, FWCI has grown from a single-state insurance carrier to one that is licensed in 45 states and continues to expand. In addition to regional and product line growth, FWCI has enhanced its value-added services. What has not changed though is the firm’s commitment – echoed throughout the family of companies – “always to do the right things for the right reasons!”
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The Role You’ll Play to Create Success
We are excited to announce our search for a Claims Operations Lead at our office in Clearwater, FL! In this role, you will have the opportunity to impact the FrankCrum business everyday by providing management and employee development to the claims support staff as well as ensuring workflow efficiency.
- Supervises and coordinates Claims Assistant staff activities to include, but not limited to, handling incoming/outgoing mail, setting up claims, liaison support between coverage and claims handling, developing physician panels, etc. Plans and assigns work to ensure proper scheduling and management, contributes to employee development and completes performance reviews.
- Communicates with the team through regular meetings and actively seeking feedback from internal customers to ensure processes and procedures meet Examiner needs. Maintains/ improves Claims Support Unit efficiency, effectiveness, employee satisfaction, and department support.
- Analyzes operating procedures; recommends forward thinking solutions, generates ideas for continuous improvement and implements the approved changes.
- Confirms active coverage for General Liability (GL) and Workers’ Compensation (WC) policies for reported claims on Open Market Plan (OMP).
- Recognizes problems early and implements efficient solutions, quickly. Escalates issues to upper claims management where appropriate.
- Responds to and addresses complaint calls and emails received from claimant, agent, and/or insured. Escalates to upper management when necessary.
- Monitors legal bill review system. Confirms legal matters are entered into timely and correctly, confirms matter statuses are updated timely, adds new users, verifies new firms have been added and verifies firm rates are correct.
- Manages and reviews for accuracy and clarity of all documents. Demonstrates being thorough and complete when working, processing, or providing information and documenting. Tracks details and creates accurate documentation even under pressure. Responds to management requests for information and recommendations in an appropriate and timely manner.
- Demonstrates working in a positive and collaborative manner with fellow team members. Demonstrates leadership ability. Sets a positive example for the team by modeling all core company values, policies, and guidelines.
The Attributes We Seek
Keys to success in this position include a minimum of two (2) years of working knowledge of commercial liability claims, as well as two (2) years working as a supervisor or manager. A bachelor's degree or equivalent years of experience in lieu of degree or claims designation is required.
What’s Special About FrankCrum
FrankCrum, a family-owned business-to-business entity since 1981 made of several companies: FrankCrum Corporate (a professional employer organization), FrankCrum Staffing, Frank Winston Crum Insurance Company, and the FrankCrum Insurance Agency - all based in Clearwater, Florida. This “family of employer solutions” employs approximately 400 people who serve over 4,000 clients throughout the United States. FrankCrum employees are trained to deliver high value through exceptional customer service and treat clients and coworkers like family. By living by our Brand Pillars (Integrity, Affinity, and Prosperity) employees are recognized at quarterly events for exceptional customer service and milestones in tenure.
The FrankCrum headquarters spans 14 acres and includes a cafe, subsidized for employees. Menus include made-to-order breakfast, hot lunch options and even dinners that can be ordered to-go, all at very affordable prices. The cafe also plays host to monthly birthday and anniversary celebrations, eating and costume contests, and yearly holiday parties. Through the input of its own employees, The Tampa Bay Times has recognized FrankCrum as a Top Place to Work for more than 10 years in a row! FrankCrum also supports several community efforts through Trinity Café, the Homeless Empowerment Program, and Clearwater Free Clinic!
If you want to play this role to positively impact our client’s day-to-day business, then apply now!
FrankCrum is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and pregnancy-related conditions), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state or local laws and ordinances.
