Operations Analyst

FrankCrum is a Top Workplace!

Frank Winston Crum Insurance (FWCI) issues Workers’ Compensation and General Liability policies by offering flexible coverage and payment options to meet the varied needs of businesses. Over the years, FWCI has grown from a single-state insurance carrier to one that is licensed in 42 states and continues to expand. In addition to regional and product line growth, FWCI has enhanced its value-added services. What has not changed though is the firm’s commitment – echoed throughout the family of companies – “always to do the right things for the right reasons!”

Click here to learn more about FrankCrum!

The Role You’ll Play to Create Success

We are excited to announce our search for a full-time Operations Analyst! This job contributes to the mission of FrankCrum by applying principles of both STAT and GAAP accounting to prepare financial reports and to analyze financial data.

• Reviews information in Invoice Cloud and updates the Billing system (NSF, chargebacks, data pump errors).
• Manages the FWCI Accounting email box.
• Reviews accounts & policies eligible for refunds, creates upload of vendors and vouchers into Freedom, add notes to Billing before and after, print invoices.
• Creates macros to create the upload files for both the vendors and the vouchers from the data that comes out of Instec. 
• Works with Claims and Legal teams for the invoices to CCMSI uploads.
• Reviews audits that haven’t been processed completely yet and provides the list to the audit team monthly. 
• Reconciles to determine balances due/refunds and works with the paygo vendors to confirm FWC and their records match.
• Maintains a manual tracking spreadsheet of audit balances on paygos.
• Sends paygos to collections as needed.
• Reviews policies that need to have the premium increased and works with Underwriting to have the endorsements done. 
• Does recons on accounts as requested by BDM and CS. 
• Creates tickets for incorrect allocation that we can’t fix ourselves. Mike also follows up with IT and reviews replies from Instec.
• Examines and assesses the workings of an organization to identify and offer solutions to problems, and drafts procedures for improving operations.
• Receives and secures information by interviewing employees and/or customers, reading reports, analyzing operations, determining project scope, reviewing databases to determine which data are relevant and what methods should be used to analyze them; and describes and records the results and recommendations in reports.
• Produces practical solutions by describing requirements, studying system or process capabilities, analyzing alternative solutions, and preparing system specifications, using statistical analysis, simulation, and optimization.
• Identifies workflow/system improvements, advises management on the appropriate courses of action, and works with management and the operations team to enact change.
• Works with analytical teams on highly complex problems, and works with employee teams to assist with implementation of proposals.
• Develops project estimates by identifying the phases and elements of the project, personnel requirements, and costs.
• Provides support and help, writes documentation, conducts training to teach employees and/or customers to use new or revised systems, and meets with them after implementation of a new process to determine its effectiveness.
• Establishes and enforces organization standards, maintaining system integrity and security.
• Attends educational workshops, reviews professional publications, establishes personal networks, benchmarks state-of-the-art practices, and participates in professional societies in order to maintain professional and technical knowledge.

The Attributes We Seek

Keys to success in this position include knowledge of GAAP and STAT accounting. A minimum of one (1) year of related operational accounting experience is needed. Bachelor’s degree in accounting, finance or business a plus, high school diploma or equivalent is required.

Our Competitive Benefits

Along with this great opportunity, FrankCrum also provides exceptional benefits from top carriers including:

• Health Insurance is zero dollar paycheck cost for employee's coverage and only two-hundred-forty-five dollars a month for family!
• Dental and Vision Insurance
• Short Term Disability and Term Life Insurance at no cost to the employee
• Long Term Disability and Voluntary Term Life Insurance
• Supplemental insurance plans such as Accidental, Critical Illness, Hospital Indemnity, Legal Services and Pet Insurance
• 401(k) Retirement Plan where FrankCrum matches 100% of the first 4% the employee contributes, and the employee is immediately vested in the employer match
• Employee Assistance Program at no cost to the employee
• Flexible Spending Accounts for Medical and Dependent Care Reimbursement
• Health Savings Account funded by FrankCrum
• Paid time off and holiday pay
• Education reimbursement up to five thousand two hundred fifty dollars tax free per calendar year
• PTO cash out
• Tickets at Work
• Access to the Corporate America Family Credit Union
• Employee and client referral bonus programs
• Paid volunteer time

What’s Special About FrankCrum

FrankCrum, a family-owned business-to-business entity since 1981 made of several companies: FrankCrum Corporate (a professional employer organization), FrankCrum Staffing, Frank Winston Crum Insurance Company, and the FrankCrum Insurance Agency - all based in Clearwater, Florida. This “family of employer solutions” employs approximately 400 people who serve over 4,000 clients throughout the United States. FrankCrum employees are trained to deliver high value through exceptional customer service and treat clients and coworkers like family. By living by our Brand Pillars (Integrity, Affinity, and Prosperity) employees are recognized at quarterly events for exceptional customer service and milestones in tenure.

The FrankCrum headquarters spans 14 acres and includes a cafe, subsidized for employees. Menus include made-to-order breakfast, hot lunch options and even dinners that can be ordered to-go, all at very affordable prices. The cafe also plays host to monthly birthday and anniversary celebrations, eating and costume contests, and yearly holiday parties. Through the input of its own employees, The Tampa Bay Times has recognized FrankCrum as a Top Place to Work for more than 10 years in a row! FrankCrum also supports several community efforts through Trinity Café, the Homeless Empowerment Program, and Clearwater Free Clinic!

If you want to play this role to positively impact our client’s day-to-day business, then apply now!

FrankCrum is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and pregnancy-related conditions), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state or local laws and ordinances.