Switchboard Operator

Do you want to join an organization that invests in you as a(an) PBX Operator? At Frankfort Regional Medical Center, you come first. HCA Healthcare has committed up to $300 million in programs to support our incredible team members over the course of three years.

Benefits

Frankfort Regional Medical Center, offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:

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  Comprehensive medical coverage that covers many common services at no cost or for a low copay. Plans include prescription drug and behavioral health coverage as well as free telemedicine services and free AirMed medical transportation.

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  Additional options for dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans (accident, critical illness, hospital indemnity), auto and home insurance, identity theft protection, legal counseling, long-term care coverage, moving assistance, pet insurance and more.

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  Free counseling services and resources for emotional, physical and financial wellbeing

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  401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service)

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  Employee Stock Purchase Plan with 10% off HCA Healthcare stock

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  Family support through fertility and family building benefits with Progyny and adoption assistance.

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  Referral services for child, elder and pet care, home and auto repair, event planning and more

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  Consumer discounts through Abenity and Consumer Discounts

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  Retirement readiness, rollover assistance services and preferred banking partnerships

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  Education assistance (tuition, student loan, certification support, dependent scholarships)

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  Colleague recognition program

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  Time Away From Work Program (paid time off, paid family leave, long- and short-term disability coverage and leaves of absence)

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  Employee Health Assistance Fund that offers free employee-only coverage to full-time and part-time colleagues based on income.

Learn more about Employee Benefits

Note: Eligibility for benefits may vary by location.

You contribute to our success. Every role has an impact on our patients’ lives and you have the opportunity to make a difference. We are looking for a dedicated PBX Operator like you to be a part of our team.

Job Summary and Qualifications

The PBX Operator is responsible for operating hospital switchboard and pager system and implementing all emergency plans according to hospital policy.

What you will do in this role:

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  You will receive and direct all incoming calls to the appropriate party, in a timely and professional manner.

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  You will coordinate with Hospital units and staff during visitation times while providing excellent customer service to all employees, visitors, physicians, patients and referral sources.

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  You will coordinate with RESPOND on individuals presenting for assessments and entering information into the EMTALA log and also on calls and/or regarding potential concerns for customers waiting to be assessed and/or admitted.

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  You will assist in any possible way with customer/patient/family needs during phone call and visitation times as well as for those waiting to be seen by hospital staff for any reason.

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  You will coordinate with business office meal ticket monies, safe entries and removals, mail distribution, and vehicle sign ins/outs

What qualifications you will need:

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  High School Graduate or GED

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  PBX/Customer Service Experience Preferred

Frankfort Regional Medical Center has provided quality healthcare services for over 40 years. We give patient's access to trained physicians and advanced technology. Our 170 bed hospital is one of the region's leading acute care facilities in Central Kentucky. Frankfort Regional has built an excellent reputation for outstanding subspecialty services. In addition, we have an exceptional network of quality primary care physicians in both family practice and internal medicine. We are consistently named as one of the Best Places to Work in Kentucky.

At Frankfort Regional Medical Center, our care like family culture extends to our patients, our people and our community. We are committed to each other because when we join together, our patients are cared for in the safest and most compassionate way.

HCA Healthcare has been recognized as one of the World's Most Ethical Companies® by the Ethisphere Institute more than ten times. In recent years, HCA Healthcare spent an estimated $3.7 billion in cost for the delivery of charitable care, uninsured discounts, and other uncompensated expenses.

"Good people beget good people."- Dr. Thomas Frist, Sr.
HCA Healthcare Co-Founder

We are a family 270,000 dedicated professionals! Our Talent Acquisition team is reviewing applications for our PBX Operator opening. Qualified candidates will be contacted for interviews. Submit your resume today to join our community of caring!

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.