What are the responsibilities and job description for the Customer Service Representative position at Franklin Chevrolet?
Through its 50 years in business, Franklin Auto has experienced exceptional growth and historically low turnover in an industry notorious for fly-by-night employees. This can be directly attributed to a culture and work environment conducive to success. Whether it's hiring students or creating a work environment where employees can grow professionally, the Franklin family has a strong belief in hiring the best people to do the best job.
What we offer:
- Health, Dental and Vision Insurance
- Supplemental Ins
- 401k
- Pay weekly
- Paid Vacation and Holidays
- Air condition office
- Employee lounge
Responsibilities
-
Answer dealership group phones, greet and receive prospects and customers
-
Direct customers to the correct department, notify the appropriate person that a customer is waiting, and introduce the customer to the salesperson
-
Work cooperatively with the service and other internal teams
-
Communicate with callers and visitors in a professional, friendly, and efficient manner
-
Type memos, correspondence, reports, and other documents
-
Updating customers on their vehicle in service
-
Other duties as assigned
Qualifications
-
Excellent listening/communication skills, outgoing and positive personality
-
Punctual nature and ability to handle schedule flexibility and dynamic work environment
-
Professional appearance and eager to improve on all aspects
-
Valid driver’s license and clean driving record
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
