What are the responsibilities and job description for the Service Advisor position at Franklin Chevrolet?
Through its 50 years in business, Franklin Auto has experienced exceptional growth and historically low turnover in an industry notorious for fly-by-night employees. This can be directly attributed to a culture and work environment conducive to success. Whether it's hiring students or creating a work environment where employees can grow professionally, the Franklin family has a strong belief in hiring the best people to do the best job. We have continually redefined standards and sided with morality. It's with this mindset and sense of community Franklin Chevrolet has been able to transcend the traditional function of a dealership into a thriving and bustling social institution full of community leadership and local partnerships.
It's not out of the question to stop by and see life-long customers swapping stories over a cup of coffee. Such active engagement in the local community has resulted in the unwavering loyalty of generations of families. Customers come from Statesboro, Savannah, Pooler, Rincon, and surrounding areas to experience the world-class treatment at Franklin Chevrolet. If you want to be apart of this family apply today!
What we offer:
- Health, Dental and Vision Insurance
- Supplemental Ins
- 401k
- Pay weekly
- Paid Vacation and Holidays
- Air condition shop
- Saturday lunches
- Employee lounge
Responsibilities
-
Oversee service orders and flow of Drive Lane. Ensure that customers receive prompt, courteous, and effective service.
-
Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer.
-
Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled.
-
Ensure the daily inventory of technicians' time is consistently sold to service customers.
-
Distribute work between technicians efficiently.
-
Answer technical questions about vehicle problems, warranties, services, and repairs.
-
Maintain Customer Happiness scores at or above company standards.
-
Assist in diagnosing vehicle problems; order parts and tools as necessary.
-
Oversee administration of warranty claims as well as training and supervising of service department.
-
Set schedules and assigns tasks to service department employees.
-
Reinforces company policies and adheres to company standards.
-
Encourages compliance with applicable laws and regulations.
-
Maintain good working relationship with factory(s) and foster positive employee relations.
-
Collaborate with upper management to make service department hiring and discipline decisions.
Qualifications
-
Organized and friendly personality
-
Demonstrated ability to manage others
-
Time management skills
-
Fantastic communication skills with your customers
-
Professional, well-groomed personal appearance
-
Consistent record of service and sales success
-
Strong record of positive customer satisfaction results
-
Team oriented and self-motivated
-
Able to work with little supervision
-
Clean driving record and valid driver’s license
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.