What are the responsibilities and job description for the Director of Sales & Marketing position at Franklin Companies?
Franklin Park Alamo Heights is San Antonio's premier independent, assisted living, and memory care retirement community.
We are conducting a search for an experienced Director of Sales and Marketing to join our team of dedicated professionals.
This position is responsible for occupancy development and working with prospective residents to ensure their move-in experience exceeds expectations.
JOB DUTIES
- Actively generating prospects through calls and visits to discharge planners, social service workers, local businesses, physician offices, and other referral sources.
- Developing new referral sources.
- Conducting promotional and educational events to engage both potential clients and referral sources.
- Maintaining solid knowledge of the San Antonio marketplace and competitors.
- Providing information to prospects via telephone while encouraging in-person tours to assist prospective residents in making a decision that fits their needs.
- Following up conscientiously on inquiries and referrals.
- Completing all tasks related to move-ins: arranging for pre-admission assessment, completion of leases and other admission paperwork, ensuring selection of attending physician, assisting with room selection and arrangement decisions, requesting make-ready service from the maintenance department, notifying staff of move-in time, etc.
- Entering lead management and sales data into an electronic database.
- Producing weekly/monthly occupancy and sales reports and supplying other information when requested.
- Working collaboratively with other Franklin Park marketing directors and the regional community relations director on marketing initiatives for the San Antonio area.
- Serving as manager on duty as assigned.
EXPERIENCE AND QUALIFICATIONS
- Proven sales track record: effective selling and closing skills.
- At least 2 years of experience in elder care and/or senior housing.
- Ability to communicate and work effectively with highly diverse stakeholders: health care professionals, entry-level as well as executive staff, family members under stress, residents with dementia, etc. Must be equally comfortable in a large group and 1:1 interaction. Above all, must generate a warm, friendly, and caring first impression.
- Ability to calculate figures and amounts such as discounts, interest, percentages, etc.
- Experience using Microsoft Office suite and electronic CRM database, preferably Sherpa.
- Available to work evenings and weekends, and extended days as needed.
Franklin Park Alamo Heights is located at 230 W. Sunset Road, San Antonio, TX 78209
Franklin Park Alamo Heights is operated by Franklin Apartment Management, based in San Antonio, To learn more about our organization, go to www.franklinpark.org.
