What are the responsibilities and job description for the Quality Improvement Administrator 2 position at Franklin County Ohio Department of Human Resources?
Classification Purpose
The primary purpose of the Quality Improvement Administrator is to plan, develop, and implement a continuous quality improvement plan for the agency. Plan, direct and administer the overall activities of the Quality Improvement Department and provide direct supervision to assigned staff responsible for this operational area.
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Job Duties
Plan, develop, and implement a continuous quality improvement plan to ensure the best outcomes for clients. Maintain quality assurance oversight for service providers. Supervise monitoring activities and problem resolution process. Provide guidance and support for assigned staff. Monitor for trends in service delivery issues. Provide technical assistance to providers upon their request or if determined it is needed. Offer consultation to case managers, supervisors and provider agencies. Offer various remedies or intervention strategies. Monitor for resolution if necessary. Coordinate annual client satisfaction survey process. Create random sample of clients to survey. Create database and coordinate mailing project. Monitor data collection and entry process. Review data and analyze for trends. Review written comments from clients and forward to assigned staff if required. Assist fiscal staff when needed in resolving provider-billing disputes. Provide case management system training sessions for providers. Make final decision as to when and what type of corrective action to take with providers who are performing poorly. Develop and implement strategies to promote good communication between the agency staff and provider agencies.
Plan, develop, and implement continuous quality improvement plan for agency and programs. Plan and implement strategies to ensure best practice standards are met. Facilitate workgroups and gather data to assist in achieving goals. Assess and evaluate need for work process improvement activities. Conduct meetings, interviews, and/or surveys to obtain information in development of plan for improvement. Create flow charts or other data tools to aid staff in implementing improvement projects. Monitor progress and offer assistance as needed. Assist when needs for process improvements are identified. Serve as resource for facilitation of meetings and offers strategies to assist in the planning development of new or improved processes. Assist with gathering program impact data, service, provision, and client satisfaction data reports. Oversee the procurement process for all social service and vendor contracts based on needs assessments, competitive procurement, contract program monitoring and compliance, on-going training and communication with various community providers and vendors. Establish and monitor contract data tracking system and funding analysis. Perform analysis of provider and vendor performance and expenditure forecasting for contracts managed by the department.
Evaluate and revise program performance goals and targets; quarterly data reporting for managing for results–budget process; preparing annual agency budget by supplying programmatic performance data reports; defense programmatic performance aspect of budget.
Provide orientation to new employees on quality improvement activities and provide case management system training sessions for new employees. Attend meetings as required. Participate in external committees, meetings, or planning sessions. Attend training sessions, workshops, and seminars to continue professional educations.
Minimum Qualifications
Bachelor’s degree in business or related field with five (5) years of program administration, human resources, or related experience; or any equivalent combination of training and experience.
Additional Requirements
No special license or certification is required.
Supervisory Responsibilities
Ability to assign, review, plan, and coordinate the work of other employees, to provide instruction to other employees, to maintain department standards, to recommend the discipline or discharge of other employees, to act on employee problems, to recommend and approve the transfer, promotion, or salary increase of other employees.
