What are the responsibilities and job description for the Customer Service Specialist position at Franklin County?
Classification Purpose
The primary purpose of the Customer Service Specialist classification is to represent the agency in an ad vocational and informational capacity. Advocate for customers by interviewing and assisting customers to resolve public assistance problems through investigative procedures of customer concerns.
Go to https://secure4.saashr.com/ta/6161230.careers?CareersSearch=&lang=en-US Apply Today !
Job Duties
Represent department or agency or specific program areas in liaison/informational capacity between offices of elected officials at the county, state and federal levels. Assist with internal and external communications as necessary in addressing public assistance problems and/or customer concerns. Work with representatives of other agencies or organizations by intervening to help resolve customer related public assistance problems. Advocate for the customer by answering and investigating customer concerns. Provide customer services as directed. Prepare letters in response to customers, community, government and other agencies requesting public assistance information. Research and respond to concerns using access and knowledge of eligibility through the OHDS-PROD computer system. Provide desktop publishing, layout and design for some customer related materials. Perform research and analysis of information, through study to keep supervisor well-informed of current trends, problems or progress on a monthly basis. Collect data and prepares reports and other appropriate materials in response to request for information. Assemble customer-viewing tapes.
These duties are illustrative only and you may perform some or all of these duties or other job-related duties as assigned.
Minimum Qualifications
Bachelor's degree in human services, social services, communication, or related field with three (3) years of social service experience; or any equivalent combination of training and experience.
Additional Requirements
Must meet background check requirements.
Supervisory Responsibilities
None required.
Join Franklin County Board of Commissioners today and receive the following benefits
The primary purpose of the Customer Service Specialist classification is to represent the agency in an ad vocational and informational capacity. Advocate for customers by interviewing and assisting customers to resolve public assistance problems through investigative procedures of customer concerns.
Go to https://secure4.saashr.com/ta/6161230.careers?CareersSearch=&lang=en-US Apply Today !
Job Duties
Represent department or agency or specific program areas in liaison/informational capacity between offices of elected officials at the county, state and federal levels. Assist with internal and external communications as necessary in addressing public assistance problems and/or customer concerns. Work with representatives of other agencies or organizations by intervening to help resolve customer related public assistance problems. Advocate for the customer by answering and investigating customer concerns. Provide customer services as directed. Prepare letters in response to customers, community, government and other agencies requesting public assistance information. Research and respond to concerns using access and knowledge of eligibility through the OHDS-PROD computer system. Provide desktop publishing, layout and design for some customer related materials. Perform research and analysis of information, through study to keep supervisor well-informed of current trends, problems or progress on a monthly basis. Collect data and prepares reports and other appropriate materials in response to request for information. Assemble customer-viewing tapes.
These duties are illustrative only and you may perform some or all of these duties or other job-related duties as assigned.
Minimum Qualifications
Bachelor's degree in human services, social services, communication, or related field with three (3) years of social service experience; or any equivalent combination of training and experience.
Additional Requirements
Must meet background check requirements.
Supervisory Responsibilities
None required.
Join Franklin County Board of Commissioners today and receive the following benefits
- Extensive health benefits for all full-time permanent employees.
- Life insurance coverage for all permanent employees.
- Guaranteed 10 paid holidays every year.
- A 14 percent employer contribution to your OPERS pension plan.
- Earn a potential monetary incentive during our annual wellness incentives for employees/spouses enrolled in healthcare.
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