What are the responsibilities and job description for the Customer Relations Associate position at Franklin Electric?
Description
MOVE FORWARD WITH US
#FWT
Company Values & Benefits
Join Our Team as a Customer Relations Associate at Franklin Water Treatment, a Division of Franklin Electric
At Franklin Water Treatment, we pride ourselves on delivering exceptional service and support to our clients, and we’re seeking a dedicated Customer Relations Associate to represent our commitment to excellence. If you’re a strong communicator, have a passion for building strong relationships, and are committed to providing top-tier customer service, we invite you to join our team and help us continue our tradition of excellence in water treatment solutions!
MOVE FORWARD WITH US
What you will be doing:
In this role, you’ll serve as the primary point of contact for our customers, addressing their inquiries and concerns with professionalism and care. Your responsibilities will include assessing customer needs related to water treatment and water filtration maintenance, service, installations, and deliveries, as well as providing basic technical support for our systems.
In this role, you’ll serve as the primary point of contact for our customers, addressing their inquiries and concerns with professionalism and care. Your responsibilities will include assessing customer needs related to water treatment and water filtration maintenance, service, installations, and deliveries, as well as providing basic technical support for our systems.
Who we want:
We’re looking for a detail-oriented professional with a strong work ethic and a commitment to delivering high-quality service. You should be dependable, precise, and capable of multitasking in a fast-paced environment. If you take pride in helping others and are eager to contribute to our team’s success, WE WANT TO HEAR FROM YOU!
What you need:
- High school diploma or GED (required)
- 0-3 years of relevant experience or training in customer service or a related field (preferred)
- Strong communication skills
- Ability to multitask, stay organized, and work under pressure
- High attention to detail
- Strong critical thinking and problem-solving skills
- Proficiency in Microsoft Office
#FWT
Company Values & Benefits
Benefits
Generous paid time off & holidays
Generous paid time off & holidays
Health, dental, vision, and life insurance
Paid parental leave
Paid parental leave
401(k) Plan with company match & service contributions
Short & long-term disability
Fertility & adoption support
Undergraduate & graduate tuition reimbursement
Opportunities for training and career growth
Health & wellness programs
Employee discount program
