What are the responsibilities and job description for the Technical Support Manager position at Franklin Electric?
Department: Technical Support
Location: US - Indiana - Fort Wayne
Are you a dynamic leader with a passion for delivering exceptional technical support? We're looking for a Technical Support Manager to oversee and direct all aspects of technical support operations, including our call center and the seamless coordination of technical information across the U.S. and Canada Water Systems. In this role, you'll play a pivotal part in ensuring top-tier support, driving efficiency, and enhancing customer satisfaction. If you're looking for an opportunity to lead, innovate, and elevate technical support operations, this is the role for you!
Join Franklin Electric on our mission to empower communities with sustainable water management solutions, where your expertise will play a vital role in shaping a better future for generations to come.
Franklin Electric is a diverse team of innovators making a positive global impact since 1944. We offer innovative water solutions, ensuring access, treatment, and efficient management of this vital resource.
Our commitment to excellence is reflected in our innovative products, industry leading quality products, exceptional customer service, employee development, and passion for social responsibility.
Join us to create a better future while growing professionally in a supportive environment!
MOVE FORWARD WITH US
What you will be doing:
- Resolves internal and external customers' technical problems on the technical support call center, customer emails and from applicable Franklin Water Systems websites.
- Manages the activities and projects of assigned technical support staff.
- Provides technical training resources and new ways to deliver technical information.
- Manages technical document projects.
- Drafts technical letters, self-service publications (i.e. AIDs, FAQs) as needed.
If you are a self-motivated and collaborative individual who is passionate about making a positive impact, we encourage you to apply for this exciting opportunity.
- Hard-working winners - Confident, competitive, and results-oriented professionals who create a track record of success.
- Dedicated achievers - People who thrive in a fast-paced environment and will stop at nothing to ensure a project is complete and meets regulations and expectations.
- Effective communicators - People who can interpret information clearly and accurately to concisely communicate results and recommendations to stakeholders.
- Collaborative partner - People who build and leverage cross-functional relationships to bring together ideas, information, use cases, and industry analyses to develop best practices.
- Bachelor's degree in business or a related technical field (required).
- Five to seven years of related experience (preferred).
- One to three years of supervisory experience (preferred).
- Advanced computer skills in operating systems, spreadsheet, word processing/typing, database.
Company Values & Benefits
FE provides many opportunities to learn and grow through development opportunities such as training, certifications, mentorship, leadership programs, tuition reimbursement, one-on-one coaching and more! We offer competitive salaries, comprehensive benefits, and amenities such as:
- Hybrid remote work arrangements
- Generous paid time off & holidays
- Paid parental leave & on-site motherhood rooms
- On site café & complimentary beverage stations
- Indoor fitness facility & outdoor walking paths
- 401(k) with matching & service contributions
- Health, dental, vision, life insurance
- Short & long-term disability
- Fertility & adoption support
- Undergraduate & graduate tuition reimbursement
- Professional development assistance
- Health & wellness programs
