What are the responsibilities and job description for the Virtual Assessments - Energy Auditor I position at Franklin Energy?
As a combined organization, Franklin Energy and AM Conservation Group is undertaking what is perhaps the central challenge of our times - to help drive the transition to net-zero carbon economies while ensuring that no working families, businesses, or local communities are left behind. To do that, we are the utility industry's top provider of turn-key energy efficiency and grid optimization programs and products, all of which contribute to reducing carbon and waste and, at the same time, free-up resources for creating more innovation investment and jobs. With over 26 years in business, we have more than 1,300 experts across the United States and Canada, with warehouses on both coasts. The organization's integrated in-house services provide deep personalization and insights, helping energy partners achieve their carbon-reduction and energy productivity goals.
We believe the organization's most "precious resources" are its people. We pledge a relentless pursuit to embody a culture that acknowledges, recognizes, and infinitely seeks to understand the unique differences of its people. We are committed to creating employee experiences that continually attract and embrace a multiracial, multicultural, and multigenerational workforce that promotes outstanding performance and mirrors our diverse partnerships, clients and communities we serve.
Position Summary
We provide our utility clients with a wide range of energy-saving and renewable energy solutions. From individual utility customers and construction contractors, to utilities, municipalities, and government bodies, our clients have come to depend on our customized energy efficiency programs to help them to meet their energy-saving goals. Franklin Energy has developed numerous software products that are included as part of our program delivery, in addition to some limited direct software sales and consulting agreements.
The Energy Auditor - Virtualwill virtually inspect buildings to assess current energy use, then make recommendations to optimize efficiency and minimize cost. This role is primarily responsible for completing virtual walk-through energy efficiency assessments, providing instruction for customers to install energy efficiency equipment and products, and for deepening customer awareness of and participation in rebate programs and the utility's demand-side management programs. You will also be working with others who are passionate about energy efficiency and making a positive impact on the industry.
Essential Duties and Responsibilities
This list of duties and responsibilities is not all-inclusive and may be expanded to include other duties and responsibilities, as management may deem necessary from time to time.
- In advance of appointments, review and analyze data, including online building site information, energy usage and customer-reported information and images, then determine preliminary opportunities for efficiency and savings.
- Deliver professional, high-quality, and efficient virtual energy auditing services to utility customers over the phone, text and / or video chat. Initiate conversations regarding energy usage and build quick rapport with utility customers in a virtual setting.
- Complete virtual (video, phone and / or chat) walk through energy assessments of properties that identify key natural gas and electric saving opportunities (all living space, basement / crawl space, attic, and exterior perimeter of building if safely accessible for the customer) and promote behavioral change.
- Provide thorough education to end users regarding energy efficiency. Clearly explain and articulate energy assessment findings to building owner including explanation of energy efficiency rebates and answering related questions.
- Instruct on the installation of energy saving devices including lighting, smart thermostats, hot water saving devices, and the like.
- Compose and deliver audit reports containing the results of the energy analysis and recommendations for improved energy efficiency.
- Actively identify and recommend ways to improve program operations and delivery.
- Continuously drive improvements in quality, customer satisfaction and productivity.
- Accurately complete and maintain all required paperwork, records, and documents, etc.
- Follow and comply with all safety and work rules, regulations, and practices.
- While this role is primarily remote, there may be times when field support may be required.
Position Requirements
Education and Experience
Required Skills, Knowledge, and Abilities
Licenses & Certifications
Travel Requirements
The above information describes the general duties and requirements necessary to perform the principal functions of the position. This shall not be construed as a detailed description of all the duties and requirements that may be necessary in this position.
An Equal Opportunity Employer
Note : Reasonable accommodations may be made for individuals with disabilities to perform the essential functions of this position.
The above information describes the general duties and requirements necessary to perform the principle functions of the position. This shall not be construed as a detailed description of all the duties and requirements that may be necessary in this position.
An Equal Opportunity Employer
