Front Desk Receptionist

Franklin First Federal Credit Union is currently looking for a full-time receptionist to provided friendly, professional, accurate, and personal service to all members and potential members. An ideal candidate will be adaptive, collaborative, service-oriented, and provide the highest level of service and responsiveness to the members served by Franklin First.

Primary Responsibilities:

• Act as receptionist by acknowledging members when they enter the lobby and provide them with assistance to address their inquiries or direct them to the appropriate department for further assistance.
• Answer incoming phone calls, answer questions and process basic transactions per the members request; transferring calls to appropriate departments as needed.
• Track inventory of office supplies, reporting needed items to COO as necessary.
• Sort, record, and deliver mail to the appropriate staff daily.
• Act as a substitute Teller as needed.
• Assisting the Member Service department as needed with a variety of tasks including account openings, account maintenance etc.

Job Requirements:

• Ability to use a multi-line phone system confidently and effectively.
• Understanding (willingness to learn) all Franklin First’s products and services; including but not limited to loans and deposit products.
• Basic math and computer skills.
• Proficiency in Microsoft for Windows Applications.
• Required to complete Teller Training
• Effective oral, written, and interpersonal communication skills with the ability to apply common sense to carry out instructions, understand procedures, write correspondence, and speak clearly to members and coworkers.

Values:

• Communication and active listening is the base for all successful interactions with members and with co-workers. All forms of communication will be embraced to maintain a clear and concise understanding of issues, resolutions, discipline and gratitude.
• Being open, receptive and proactive to enhancement by committing to expanding our knowledge through all educational opportunities.
• Awareness of our duty to protect the trust and privacy of our family.
• We will take responsibility for our member’s satisfaction by identifying and resolving issues in the most efficient way for the member experience, by streamlining interactions, and through consideration of the member and of co-workers.

Qualifications:

• High School diploma or GED
• Minimum 12 months of Customer Service

Schedule:

• Monday - Friday: 8:30am - 5:15pm
• Saturday (alternating): 8:45am -12:00pm

Job Type: Full-time

Pay: $16.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Health insurance
• Life insurance
• Paid time off
• Tuition reimbursement

Schedule:

• Day shift
• Monday to Friday
• Weekends as needed

Work Location: In person

Salary : $16