What are the responsibilities and job description for the Client Relationship Manager position at Franklin Fitch?
⭐Client Relationship Manager | Hybrid | Durham, CT | $140,000 Benefits ⭐
Are you an experienced IT professional looking to make a real impact?
Do you thrive in a collaborative and fast-paced environment where your technical expertise is valued?
Would you like to be part of a company that fosters professional growth, work-life balance, and a strong sense of belonging?
If so, this opportunity could be just what you’re looking for!
Join an exceptional MSP team who are driven by values of exceptional service, continuous improvement, and passionate people. As the team continues to grow, they are now seeking a Client Relationship Manager (CRM) to serve as a strategic technical advisor and relationship manager. In this role, you’ll align client business needs with tailored IT strategies, delivering proactive solutions and technical expertise while working closely with internal teams.
The Role:
As a CRM, you'll be responsible for building and maintaining strong, long-lasting client relationships while guiding clients through the integration of technology solutions. You will manage detailed technology roadmaps, address technical challenges, and ensure compliance with regulations. You’ll also provide strategic guidance on their products and services and lead high-impact technical advisory services.
This is a full-time, direct-hire position with an onsite work setup.
What You Need:
- Over 3 years of experience as an Account Manager
- Hands-on experience as a technician or a Senior System Administrator
- Technical certifications (e.g., Microsoft, Cisco, Virtualization, Project Management) are a plus
- Familiarity with tools and platforms such as Ticketing Systems, Cisco, Meraki, Datto, VMware and Office 365
- A desire to deliver a fantastic experience for customers!
What’s in It for You:
- Lots of internal perks such as - opportunities to gain certifications for free, regular team outings, free lunches during the week
- Opportunities for career development in a thriving, fast-growing company
⭐Client Relationship Manager | Hybrid | Durham, CT | $140,000 Benefits ⭐
