What are the responsibilities and job description for the Information Technology Service Delivery Manager position at Franklin Fitch?
IT SERVICE MANAGER | MSP | LAKEWOOD, NJ | $110,000 - $130,000
⭐ Are you an experienced people leader looking for their next challenge?
⭐ Would you like to work for a firm who live and breathe their core values?
⭐ Do you want to be part of a building out a team & support function?
Then look no further, I have the job for you!
After a period of rapid growth, a technology firm are looking to bring onboard an experienced IT Service Manager to take ownership of their support function. You will manage a large team of Technicians and Engineers, to define and implement policies and procedures, streamlining the way in which they provide support to their end-user environment.
You will be responsible for upskilling, training and mentoring the team, to encourage their professional development. You'll be joining the team at a pivotal point, so you can have a seat at the table in establishing a strategic roadmap for the department.
What will the job look like?
🔸 Managing a team of onsite / remote Engineers & Technicians.
🔸 Responsible for defining, implementing, monitoring & reporting on KPIs & SLAs.
🔸 Collaborate with various teams & senior stakeholders to create a strategic roadmap.
🔸 Mentor & coach the team to encourage their professional development within the company.
What do you need?
🔸 Previous experience working in a leadership role in an MSP is essential.
🔸 Excellent communication, interpersonal & leadership skills.
🔸 An energetic, enthusiastic approach to management.
🔸 Ability to interact with clients & senior stakeholders to ensure customer satisfaction.
What is in it for you?
🔸 A generous benefits package with unlimited PTO.
🔸 They live & breathe their core values, always striving to do the 'right thing'.
🔸 A relaxed, easy going environment where people enjoy coming to work.
🔸 A seat at the table when establishing the direction for the department.
Caught your eye?
Reach out now on the below or apply through LinkedIn for immediate consideration!
Salary : $110,000 - $130,000
