Demo

Information Technology Specialist

Franklin Fitch
Dallas, TX Full Time
POSTED ON 4/2/2025
AVAILABLE BEFORE 5/1/2025

IT Technician | North Dallas


Job Summary

We are seeking a knowledgeable and proactive Tier 2 IT Support professional to join our team. The ideal candidate will possess advanced skills in troubleshooting Windows Server environments and operating systems to provide effective technical support to our clients.


Responsibilities

  • Provide second-level technical support to resolve complex issues related to Windows Server environments, operating systems, and associated software.
  • Troubleshoot hardware and software problems, perform root cause analysis, and implement solutions to ensure prompt issue resolution.
  • Interact with clients via phone, email, or in-person to understand and address their technical concerns promptly and professionally.
  • Educate end-users on the appropriate usage of systems and software applications.


Requirements

  • Proven experience (2 years) in a Helpdesk role or similar technical support position.
  • In-depth knowledge of Windows Server environments, including Active Directory, O365, Group Policy, DNS, DHCP, and other related technologies.
  • Proficiency in diagnosing and resolving issues with Windows operating systems (Windows 10/11, Server 2016/2019/2022).
  • Relevant certifications (e.g., MCSA, MCSE, CompTIA) would be advantageous.


Preferred Skills

  • Familiarity with remote support tools and ticketing systems.
  • Experience with virtualization technologies (VMware, Hyper-V).
  • Knowledge of network protocols, TCP/IP, and related networking concepts.


Benefits

  • Competitive salary package
  • Health and wellness benefits
  • Opportunities for professional development and certifications
  • Collaborative and inclusive work culture

Salary : $50,000 - $60,000

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