What are the responsibilities and job description for the Information Technology Support Analyst position at Franklin Fitch?
IT SUPPORT ANALYST | PHILADELPHIA | LAW FIRM | $60,000 - $90,000
🔹 Do you want to work on exciting projects as the firm embarks on their digital transformation journey?
🔹 Are you looking to work in a fast-paced environment with no ceiling to your progression?
If the answer is yes, then this could be the right opportunity for you!
We are working with an industry-leading firm who are looking to bring onboard an IT Support Analyst to join their Philadelphia office. You will join a small support team where you be responsible for providing support to end-users, whilst supporting several ongoing projects. The firm are about to embark on a digital transformation journey after recent investment, so this is your chance to get exposure to some of the best tools on the market in a growing environment.
This firm truly understand the value of their IT team, who are extremely high regarded. They invest heavily in state of the art tools and platforms, to equip their IT team with everything they need to provide a top tier end-user experience.
What will the job look like?
- Troubleshoot & resolve technical issues via phone, email & in-person.
- Identify & recommend solutions for continuous improvement.
- Collaborate with teams throughout the IT department to escalate & resolve incidents.
- Create documentation & knowledge-based articles to improve efficiency.
- Onboarding new users & improve the end-user experience.
What do you need?
- 3 years of experience working in a support-focused role.
- Previous experience working in the legal industry is highly desirable.
- Worked in a Windows environment with AD, O365, Exchange, Intune & legal apps.
- Exceptional communication skills & customer service skills.
What is in it for you?
- Join an industry-leading firm with unlimited opportunity for progression.
- A company that invest heavily in technology & understands its value.
- Comprehensive benefits package with a generous annual bonus.
- Award winning company culture, joining a team with exceptional tenure.
- A whole bunch of work perks, such as free parking, financial advice & phone reimbursement.
The company are looking to start interviewing this week, so apply now for immediate consideration.
Salary : $60,000 - $90,000
