System Analyst

Position: Systems & Support Analyst

Location: Peachtree Corners, GA (Hybrid: 3 days in office)

Salary: $50,000 - $70,000

Seeking an Entry-Level Service Desk Analyst (Tier 2) to join the IT Support Management team.

This role offers an excellent growth opportunity within a dynamic IT environment.

Key Responsibilities:

• Provide service desk support for internal users (Tier 1 and Tier 2 level).
• Troubleshoot and resolve issues related to Active Directory (on-prem & Azure AD), M365, and Exchange Online.
• Collaborate with vendors on the Printer and Telephony side.
• Deliver high-quality support and escalate complex issues when necessary.

Qualifications:

• IT support experience on a Service Desk, ideally Tier 2 level skills.
• Experience with hybrid cloud environments, specifically AD on-prem & Azure AD.
• Proficiency in Microsoft 365 and Exchange Online.
• MSP experience is ideal but not a must as it's much slower.
• Strong troubleshooting and problem-solving skills.