What are the responsibilities and job description for the Technical Support Engineer position at Franklin Fitch?
Technical Support Engineer | $45,000-$65,000 Full Benefits | Ivoryton, CT | MSP
Are you looking to start your career in technical support?
Are you a skilled Technical Support Engineer who excels in customer service and problem-solving?
Do you thrive in fast-paced environments?
If so, we want you on our team!
About the Role:
Our growing MSP client in Ivoryton, CT, seeks a proactive, customer-focused Technical Support Engineer. You'll handle troubleshooting, onboarding, user support, and account management to ensure a seamless customer experience.
Key Responsibilities:
- Provide technical support via phone, email, and chat.
- Troubleshoot and resolve issues across various platforms.
- Lead customer onboarding and training.
- Guide users on best practices and product features.
What You Need:
- Excellent communication skills.
- Strong troubleshooting abilities.
- Passion for technology and learning.
- Experience in supporting Windows environments.
- Some experience in Active Directory.
What You’ll Get:
- Competitive pay
- Ongoing training
- Team events
Hit the Apply button now!
Salary : $45,000 - $65,000
