Business Office Manager - Long-Term Care

We’re seeking a Business Office Manager to join our growing team! Reliability, trustworthiness and consistency with regard to attendance is extremely important to this job. The ability to regularly and timely attend work, cooperative and politely work and deal with others, and to effectively multi-task and work in a stressful environment are also essential functions to this job.

Benefits:

• Health/Dental/Vision Insurance
• Ancillary policies including AD&D, STD, Cardiac, Cancer, Critical Illness, Hospital Confinement
• Whole and Term Life Insurance
• Tuition Reimbursement
• Paid Time Off
• Immediate 401(k)
• Unparalleled Corporate Support

Business Office Managers will:

• Have a working knowledge of accounts receivable.
• Work with residents, the public, and co-workers in an effective and professional manner.
• Possess computer experience and be able to type and use a 10-key.
• If applicable, supervise business office staff and their scope of assignments.
• Must be organized.
• Can prioritize and re-prioritize multiple times throughout the day.
• Work within set time restraints and meet all required deadlines.
• Must be able to perform the work tasks within the physical demand requirements listed below.
• Possess a genuine care and interest in elderly and handicapped clients.
• Comply with the Patient Bill of Rights and Employee Responsibilities.
• Comply with the Company and departmental safety policies and procedures.
• Must be able to read, write and effectively communicate the English language.
• Maintain and document the accounts receivables, including collection letters and phone calls for past due receivables.
• Compile and process monthly private billing.
• Make daily deposits for each day cash is received.
• Post/enter cash daily as deposits are made.
• Complete financial verification and all paperwork on new inquiries and admissions.
• Maintain accurate records for the Resident Trust Fund.
• Prepare general correspondence and reports as required.
• Train others effectively to meet the “3 Deep” requirement for backup.
• Communicate professionally with all employees, facility staff, residents, and families.

Day-to-Day:

• Attend all interdisciplinary meetings to review admissions, discharges, coinsurance changes, and payer changes.
• Provide hand bills to residents/families on admission.
• Making sure mail gets handled correctly and is distributed and opened daily.
• Maintain a working knowledge of PCC to make census and payer changes daily.
• Maintain accurate census 24/7/365.
• Make daily deposits.
• Post cash daily as received and scanned into the bank (or set up to be posted by cash team if facility is NSGO).
• Complete all 3618/3619 forms within 72 hours of census transaction.
• Collect all private payers’ balances by the 5th day of the month.
• Follow collection policies if payment is not received by the 5th day of the month and document in PCC.
• Accurately maintain the Resident Trust Fund.
• Communication of verification of benefits to all team members.
• Triple check all Medicare and HMO claims no later than the 5th of the month.
• Billing Hospice companies on the 1st of each month.
• Submit Medicare claims by the 5th of the month.
• Notify the HMO billing team that HMO claims are ready no later than the 5th of the month.
• Bill hospice companies by the 1st of the month for the prior month. Call on any balances not paid within 30 days.
• Verify coinsurance has been billed once Medicare/HMO insurances pay.
• Review Medicare claims daily until all are adjudicated.
• Follow and perform all duties noted on the monthly business office calendar.
• Perform all other duties as assigned.

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws