What are the responsibilities and job description for the Operations Supervisor position at Franklin Logistics & Development?

Job Description

Description :

Franklin Logistics is a local, family owned business started in 1985. Franklin Logistics has expanded to 5 locations in the Chambersburg, PA area and has grown into a premier 3PL provider and industrial developer. With over 35 years of experience of supply chain solutions, Franklin Logistics provides warehousing, trans-loading, and transportation for businesses.

Franklin Logistics takes extreme ownership in our customers’ needs while delivering world class service. We embrace change and are relentless about improvement while investing in our relationships and honoring our commitments. Maintaining a fun workplace while being vigilant about employee and customer safety. Franklin Logistics is easy to work with and treats everyone with respect.

The Operations Supervisor is responsible for overseeing the day-to-day operations within the site location, ensuring team members work safely while adhering to all safety policies and procedures. This role involves delegating tasks, managing workflows, and ensuring operational goals are met to exceed customer expectations. The Operations Supervisor is a full-time, exempt, salaried position reporting directly to the Operations Manager.

Hours of Operation : Monday - Friday, 7 : 00 am - 5 : 00 pm

Starting Annual Salary Range : $45K - $70K Annual Bonus

Primary Job Responsibilities :

Oversee the shipping and delivery of materials and warehouse personnel.
Manage inventory, distribution, transportation, and related processes to support organizational goals.
Troubleshoot and resolve issues by collaborating with customers and internal departments as needed.
Conduct daily shift meetings and delegate tasks to warehouse personnel.
Ensure personnel adhere to all safety and business policies and procedures.
Collaborate with the Operations Manager and Human Resources on staffing levels and performance management.
Maintain training records for team members, ensuring compliance with training requirements.
Maintain an active floor presence, engaging with warehouse personnel, drivers, and vendors.
Attend leadership meetings as required.

Additional Expectations :

Demonstrate professionalism and a mentorship mentality.

Deliver excellent customer service to internal and external stakeholders.

Apply creative and critical thinking skills to problem-solving scenarios.

Utilize Warehouse Management Systems (WMS); experience with Camelot WMS is preferred.

Plan strategically for operational success in key areas : Safety, Quality, Production, and Service.

Requirements :

Experience and Qualifications :

High School Diploma required. College degree in Business, Logistics, or similar field is preferred.

2 – 5 years’ supervisor experience required

Strong communication skills both verbal and written

Proficient in Microsoft Office products : Word, Excel, Outlook

Forklift Experience highly preferred

Previous experience in logistics or supply chain management, preferably in an e-commerce or 3PL environment

All employees receive :

Paid on the job training

A safe, clean, and respectful workplace

Opportunity to advance within the organization

Employee appreciation and engagement events

Employee recognition and continuous performance feedback

Full-time employees receive : (after 60 days of successful employment)

Paid Holidays and vacation time

Paid Time Off for employee’s birthday

Health, Dental, and Vision Coverage

Company Paid Life and AD&D Insurance

401k profit sharing after one year of employment

Franklin Logistics is committed to equal opportunity in the terms and conditions of employment for all employees and job applicants without regard to race, color, religion, sex, sexual orientation, age, gender identity or gender expression, national origin, disability or veteran status and complies with all applicable national, state and local laws governing nondiscrimination in employment as well as employment eligibility verification requirements of the Immigration and Nationality Act.

Applicants requiring special accommodations during and after the application process can contact our Human Resources department at (717) 262-2906.

Salary : $45,000 - $70,000

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