Enterprise Solutions Analyst/Hybrid

Description

Summary

• Plans the deployment of system releases by collaborating with application developers, testers, and business owners to gather requirements, analyze system functions, create and execute test plans to maintain and improve efficiency. Maintains release documentation, optimizes workflows, and implements solutions to enhance operations, quality, and productivity. Drives continuous process improvement through process mapping, collaboration with business owners, and procedural management while ensuring compliance with regulations.

Key Responsibilities

• Assists in planning and deploying system and software releases, encompassing updates, patches, and major version upgrades with a focus on Software Testing Life Cycle (STLC) best practices.
• Collaborates closely with developers, testers, and business owners to gather and document functional requirements for systems and business processes.
• Designs test plans, executes system and workflow tests, analyzes functionality, documents feedback and challenges, and proposes improvements to drive efficiency.
• Maintains comprehensive release documentation, including release notes, version histories, deployment, and rollback procedures.
• Evaluates current workflows, procedures, and systems to identify inefficiencies, bottlenecks, and areas for optimization, leveraging STLC methodologies to ensure high quality releases.
• Contributes to the development and implementation of actionable process improvements to enhance operations, improve quality, reduce costs, and increase productivity.
• Cultivates a continuous improvement mindset by promoting innovation, soliciting feedback, and leading the ongoing assessment of processes to drive operational excellence.
• Designs and revises procedures, policies, and guidelines in response to changes in processes, regulations, technology, or organizational needs, ensuring they align with evolving industry best practices and member needs.
• Organizes and maintains a procedure database, ensuring operational documentation is compliant, accurate, accessible, and appropriately archived.
• Partners with business owners and Talent Management to effectively communicate and educate stakeholders on the new processes and procedural changes, ensuring a smooth adoption and understanding.
• Is responsible for adhering to operational controls, including compliance with all required regulations and policies such as the Bank Secrecy Act (BSA) and Office of Foreign Assess Control (OFAC) to ensure the safety and soundness of the Franklin Mint Federal Credit Union and its members.

Qualifications

Education/Experience

• Bachelor's degree in Business or IT or a business related field of study or equivalent.
• Minimum of 3-5 years of related experience.
• Minimum of 1 year of project management experience with a track record of instrumental contributions.

Other Qualifications

Strong demonstrated abilities required:

• Interpersonal/Team Player
• Motivated/Works Independently
• Analytical/Problem Solving
• Organizational Skills
• Detail Oriented
• Verbal/Written Skills
• Microsoft Office
• Prioritize/Multi-task

Also required:

• Experience adhering to a standardized project management methodology
• Ability to work a flexible schedule
• Must maintain confidentiality

Physical Requirements

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk, hear, and sit. This position requires standing, walking, bending, kneeling, stooping, crouching. The employee may occasionally lift and/or move items over 15 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

Equal Employment Opportunity

• FMFCU/SFN is an equal opportunity employer and prohibits discrimination against any applicant or employee based on any legally-recognized basis, including, but not limited to: race, color, religion, sex (including gender identity, sexual orientation, and pregnancy), age (40 and over), national origin or ancestry, physical or mental disability, genetic information, veteran status, uniformed service member status or any other status protected by federal, state or local law.