Student Financial Services Associate & A/R Billing Specialist

Franklin Pierce University is seeking an enthusiastic person to join our Student Financial Services team as a Student Financial Services Associate & A/R Billing Specialist. This position will be responsible for student billing and accounts receivable functions. Other duties include office reception duties, providing customer service and general advising regarding student accounts and financial aid in person, by phone, via online chat and by e-mail. This role will support the Director of Student Accounts & Bursar.

General Responsibilities:

• Provide customer service for all visitors to the Student Financial Services Office. Greet students, families and other guests, answer telephone calls, emails, and live chat, referring questions to other staff members as appropriate.
• Respond to general financial aid and financing questions. Provide basic assistance with forms completion, scholarship searches, financing options.
• Schedule in-person and telephone appointments as necessary.
• Provide support to the Director of Student Accounts & Bursar in all aspects of student account transactions; billing; bill payment; statements; posting of financial aid; cash payments; credit cards and the like.
• Manage third party billing for graduate and online undergraduate populations.
• Perform billing, refund, and statement functions for graduate populations.
• Work with accounting to reconcile account variances related to graduate billing.
• Student account research and analysis as needed
• Provide guidance to students who have been placed in collections.
• Accept cash/check/credit card transactions to settle student account balances.
• Collaborate with other departments on campus as needed to assist with financial clearance issues.
• Complete graduate and diploma clearance.
  

• High school diploma is required.
• Previous relevant experience in financial aid, student accounts, accounts receivable, or bursar office is essential.
• Proven customer service skills and demonstrated written and verbal communication skills.
• Highly proficient in Microsoft 365, specifically Word, Excel and Outlook.
• Adaptability to learn new processes, software, and systems.
• Prior experience in a high-volume office environment and with billing/accounts receivable are preferred.
• Ability to work occasional weekends during the year is required.

Benefits

At Franklin Pierce University, we take pride in providing a comprehensive and competitive benefits package to support the well-being and security of our valued employees. Here are some highlights of the benefits you can enjoy as part of the Franklin Pierce community:

• Paid Time Off (PTO): Enjoy 160 hours (4 weeks) of Paid Time Off, along with additional paid sick time for your well-being.
• Paid Holidays: Benefit from 20 paid holidays, including a 10-day winter break with full pay.
• Health and Wellness: Access medical, dental, and vision coverage for you and your family, ensuring comprehensive health care.
• Life Insurance: Secure the future for yourself and your family with employer-paid Life Insurance coverage ranging from 1.5x to 3.0x your salary, depending on your role.
• Disability Coverage: We cover both short-term and long-term disability, providing financial protection in unforeseen circumstances.
• Retirement Planning: Contribute to your retirement with our 403(b) plan, with immediate 100% vesting. Franklin Pierce University also makes contributions to support your long-term financial goals upon one year of employment or if qualified with prior higher education employment.
• Educational Benefits: Invest in your growth and development with our tuition benefits, allowing you and your qualifying family members to pursue undergraduate and graduate programs.
• Additional Perks: Enjoy various perks, including pet insurance, accident insurance, critical illness coverage, free gym access, meal discount, and more!

At Franklin Pierce, we prioritize the well-being, development, and satisfaction of our employees. We are committed to providing a supportive work environment and a range of benefits that align with your needs and aspirations. Explore additional details about Franklin Pierce University's vibrant community and the enchanting Monadnock Region through the following resources:

• Delve into our campus life and stories with e-versions of our Campus Magazine, Pierce.https://www.franklinpierce.edu/alumni/news/pierce-magazine/index.html
• Discover the unique features and attractions of the Monadnock Region through the Thrive Guide. https://issuu.com/mcleancommunications/docs/monadnock_thrive_guide_24

These resources offer valuable insights into the rich experiences awaiting you at Franklin Pierce University and the surrounding community. Come join us in shaping the future of education at Franklin Pierce!

About FPU

Since its establishment in 1962, Franklin Pierce University has been a catalyst for the academic success and personal growth of numerous undergraduate and graduate students. Rooted in a robust liberal education foundation, we provide majors and programs that cultivate vital professional skills, foster close relationships among students, faculty, and staff, and offer personalized, financially accessible academic opportunities that empower our students to realize their full potential.

Our impact extends across a diverse range of learners, including residential undergraduates, online students, and full-time graduate students, through our primary campus in Rindge, NH and additional online and graduate centers in Manchester and Lebanon, NH, Austin, TX and Goodyear, AZ. As we uphold our commitment to excellence, we continually explore innovative models and programs that build upon our rich legacy, guiding students to expand their knowledge, pursue their passions, and graduate as capable, engaged leaders.

At Franklin Pierce University, we hold firm in our belief that establishing a lasting legacy involves supporting and preparing students to thrive as leaders and contributing members of society. To achieve this mission, we recognize the importance of fostering a diverse community comprised of exceptional individuals from various backgrounds, all dedicated to advancing our shared goals.

Notice of Nondiscrimination
Franklin Pierce University does not discriminate on the basis of sex and prohibits sex discrimination in any education program or activity that it operates, as required by Title IX and its regulations, including in admission and employment.

Diversifying the student body, faculty, and administration is congruent with our mission. We value diverse populations and cultures including, but not limited to, ethnicity, gender, gender identity, national origin, neurodiversity, race, and religion. Franklin Pierce University is an EO/AA/Vet/Disability employer.

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