What are the responsibilities and job description for the CHIEF OPERATIONS OFFICER position at Franklin Primary Health Center, Inc.?
The Chief Operations Officer (COO) is a key executive leadership team member who manages the organization’s daily operations to ensure seamless efficiency, alignment with strategic goals, and compliance with regulatory requirements. As a strategic partner to the CEO and senior leadership, the COO plays a critical role in shaping and executing operational strategies while promoting a culture of innovation, collaboration, and excellence.
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The COO will collaborate closely with the CEO and executive team to define and implement organizational goals, strategies, and policies. They will lead the development and execution of operational plans that align with the company’s long-term strategic vision, ensuring all efforts drive sustainable growth and success. Additionally, the COO will ensure the organization maintains compliance with all legal, regulatory, and ethical standards specific to Federally Qualified Health Centers (FQHCs), fostering a culture of integrity and accountability. This includes staying current with healthcare regulations, ensuring that all operational and clinical practices meet federal and state requirements, and supporting the delivery of high-quality, accessible care to underserved populations. This position requires good interpersonal, organizational, and communication skills.
Primary Responsibilities :
- Reviews performance against Center's goals and objectives (business plan). Provides reports to subordinates on interpretation of results and approves changes in direction of plans.
- Presents monthly reports on performance as requested by the Chief Executive Officer.
- Develops and recommends corporate operations policy within the Operations Department.
- Defines and recommends objectives of the Operations Department. Develops specific short-term and long-term plans and programs, together with supporting budget requests and financial estimates.
- Coordinates and collaborates with other departments of the Center in establishing and carrying out responsibilities.
- Reviews and approves Operations major projects involving major functional changes within the department's functional areas.
- Works with Medical Director to coordinate and implement Performance Improvement and OSHA. Monitors their implementation in the centers and establishes objectives and procedures governing the performance and assigned activities.
- Issues specific annual objectives to immediate subordinates and reviews objectives of operation management.
- Selects and maintains qualified personnel on all positions reporting directly and recommends compensation for them.
- Directs, monitors and appraises the performance of departments immediately reporting and provides the necessary coordination between activities of departments.
- Identifies training needs; initiates development of subordinates; recommends effective personnel actions.
- Maintains appropriate communications within areas of responsibility.
- Keeps employees informed as to Center / Department plans and progress.
- Coordinates activities of assigned department duties at all sites with those of other Center departments. Seeks mutual agreements on problems involving coordination.
- Consults with all segments of management responsible for policy or action. Ensures compliance with areas of responsibility. Makes recommendations for improving effectiveness of policies and procedures.
- Provides orientation and on-the-job training for subordinates and ensures that the authority and responsibility for each position are defined and understood.
- Ensures that duties, responsibilities, authority, and accountability of all direct subordinates are defined and understood.
- Assumes other activities and responsibilities from time to time as directed.
Master's degree in Health Administration, Hospital Administration, or Public Administration or other related fields and three (3) or more years' experience; or a bachelor's degree and five (5) or more years work experience. Strong managerial, administrative and supervisory skills. Participative management type advocates team concept. Well-developed interpersonal skills. Ability to get along with diverse personalities. Tactful, mature. Satisfactory communication skills, written and verbal. Results-oriented with the ability to balance other business considerations.
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