Demo
Salary Resume Critique Job Openings

Customer Service Representative - 1542472

Franklin Professionals
Leominster, MA Full Time
POSTED ON 2/27/2025
AVAILABLE BEFORE 5/24/2025

Job description

Are you an experienced Customer Service Professional with high-integrity, passion for taking care of your customer and the ability to problem-solve on your feet? Do you enjoy working as part of a cross-functional team to make things happen?

We are a rapidly growing manufacturer of specialty business supplies and we are adding to our team of Customer Service Reps. We value employees who are eager to share ideas, embrace continuous learning, and work as a team to deliver amazing products to our customers nation-wide.

Here, you will have the opportunity to be a key-player with strong customer relationships and autonomy to make decisions in the mutual best interest of your customer and the company. We're breaking records and on a mission to continue our growth trajectory which means you have the chance to learn and grow with the company.

Here's how you will contribute :

  • Provide phenomenal customer service support to both our external dealers as well as internally between departments
  • Manage all assigned projects / orders, ensuring accuracy and thorough completion
  • Engage with customers regarding concerns, conduct root cause analysis, and determine, communicate, and execute the best solution to resolve the problem.
  • Work closely with our Sales team to make dealer relationships successful
  • Follow up with customers on acknowledgement sign-offs and other items as needed

What we need from you :

  • Strong computer skills, MS Office - Excel, Word, PowerPoint
  • Strong analytical and problem-solving skills
  • Excellent interpersonal, negotiation, and conflict resolution skills.
  • Excellent organizational skills and attention to detail.
  • Demonstrated high level of integrity and business ethics.
  • Demonstrated high personal performance standards with desire and ability to continuously learn and achieve results (i.e., holding oneself accountable for results).
  • Ability to work in fast-paced, rapidly changing environment at all levels of organization.
  • Ability to effectively use office automation, communication, and software
  • Strong understanding of Customer Service Role within a manufacturing industry.

    • What's in it for you :

    We offer a highly competitive benefits package including Health, Dental, Vision, LTD, STD, PTO and 401k with match. You will enjoy flexibility to work from home 3 days per week as well as our stunning corporate office space full of a variety of amenities. Growth opportunity is abundant and you will be supported to achieve your professional goals and build your career.

    We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status or disability.

    If this position sounds like you, please apply today for immediate consideration.

    Job Type : Full-time

    Salary : $21.00 - $26.00 per hour

    Benefits :
  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Health insurance
  • Life insurance
  • Paid time off
  • Vision insurance

    • Schedule :

  • 8 hour shift
  • Monday to Friday

    • Ability to commute / relocate :

  • Leominster, MA : Reliably commute or planning to relocate before starting work (Required)

    • Experience :

  • Customer service : 2 years (Required)
  • Manufacturing : 1 year (Preferred)
  • Problem Solving : 1 year (Preferred)

    • Work Location : In person

    Salary : $21 - $26

    If your compensation planning software is too rigid to deploy winning incentive strategies, it’s time to find an adaptable solution. Compensation Planning
    Enhance your organization's compensation strategy with salary data sets that HR and team managers can use to pay your staff right. Surveys & Data Sets

    What is the career path for a Customer Service Representative - 1542472?

    Sign up to receive alerts about other jobs on the Customer Service Representative - 1542472 career path by checking the boxes next to the positions that interest you.
    Income Estimation: 
    $41,527 - $53,091
    Income Estimation: 
    $47,809 - $60,449
    Income Estimation: 
    $41,527 - $53,091
    Income Estimation: 
    $47,809 - $60,449
    Income Estimation: 
    $59,001 - $77,833
    Income Estimation: 
    $73,754 - $99,306
    Income Estimation: 
    $35,979 - $45,091
    Income Estimation: 
    $41,527 - $53,091
    Income Estimation: 
    $51,050 - $68,081
    Income Estimation: 
    $59,001 - $77,833
    Employees: Get a Salary Increase
    View Core, Job Family, and Industry Job Skills and Competency Data for more than 15,000 Job Titles Skills Library

    Job openings at Franklin Professionals

    Office Administrator
    Franklin Professionals
    Hired Organization Address Fitchburg, MA Full Time
    Position Overview We are seeking a dedicated Office Administrator to enhance the efficiency of our operations by managin...
    Billing Specialist
    Franklin Professionals
    Hired Organization Address Leominster, MA Full Time
    Are you looking for a team-oriented Billing position with the opportunity for stability and long-term growth? We are a r...
    Construction Superintendent
    Franklin Professionals
    Hired Organization Address Amherst, NY Full Time
    Why Join Us? Founded in 2014, we bring decades of expertise in construction management and design-build services. We pro...
    View More Jobs at Franklin Professionals

    Not the job you're looking for? Here are some other Customer Service Representative - 1542472 jobs in the Leominster, MA area that may be a better fit.

    Customer Service Clerk - Full Time

    Customer Service Clerk - Full Time, Hopkinton, MA

    Sales Manager for In-Home Sales & Services

    Confidential - Customer Service, Worcester, MA

    View More Jobs

    AI Assistant is available now!

    Feel free to start your new journey!