What are the responsibilities and job description for the Food Runner/Busser position at Franklin Restaurant Group?
Food Runner/Busser
Citizen Public House & Oyster Bar
Citizen Public House & Oyster Bar
Team Members that fill the Food Runner position act as the liaison between the Kitchen, Server and Bartenders and guests to ensure that all receive the best quality of food products in an efficient, professional and friendly manner.
Food Runners maintain detailed knowledge of physical layouts of dining rooms and bars, including tables and seat numbers. Runners are able to decipher all food labels and ensure orders arrive to the correct guest.
CORE SKILLS AND CHARACTERISTICS
- English fluency.
- Anticipates guest’s needs.
- A discerning eye for detail.
- Exceptional guest service skills to include the positive handling of guest issues with tact and diplomacy.
- Strong organizational and time management skills.
- Professionalism and courteous demeanor.
- Teamwork skills.
- Exceptional personal hygiene and positive representation of the Company.
JOB DUTIES
Provides support to Front of House Team Members by:
- Stocking all service areas and maintaining adequate supplies during meal period,
- Assisting with service of beverages, transportation of food trays to dining room; cleaning of all public areas.
- Complete all assigned opening/closing side work to prepare dining areas and bathrooms. This will in inclusive of but, not limited to:
- Sweeping/Moping Dining Areas Regularly
- Clean Windows Regularly
- Restock Condiments.
- Remove Trash to Trash Room or Dumpster,
- Transports all dirty tableware to dishwashing area for proper cleaning.
- Ensures organized food pick up area in kitchen and related service areas during work shifts.
- Maintains and applies full knowledge of all menus, kitchen procedures, product guidelines and standards, floor plan and seating charts as well as other restaurant information, such as restaurant hours, address etc.
- Expediently communicates health and safety concerns/violations to Management.
- Promptly alerts kitchen staff or appropriate manager of stock shortages.
- Attends all informational and team building meetings.
- Performs all other related duties as assigned.
