What are the responsibilities and job description for the Host position at Franklin Restaurant Group?
Franklin Cafe
A Host presents a positive first impression of the Company's friendliness, excellent service and high standards. The Host greets Guests upon arrival, informs Guests of their wait time, monitors a waiting list, enters Guest names into the computer system, show Guests to their table and bid Guests farewell as they leave.
A Host must be able to carry natural conversation with Guests without sounding scripted or intrusive. As a member of an energetic team, the Host/Hostess may also need to answer the phones and fill to-go orders when needed. Availability must include nights and weekends.
CORE SKILLS AND CHARACTERISTICS
- Customer Focus & Excellent People Skills
- Above Average Planning & Organizational Skills.
- Stress Management/Composure.
- Multi-task oriented.
- Professionalism
- High Energy
- Thoroughness
- Teamwork
- Attention to Detail
- Excellent Verbal Communication
DUTIES
- Greet incoming and departing Guests warmly with a genuine smile and eye contact; escort them to assigned dining area; present menus
- Treats all guests in a manner to ensure their complete satisfaction. Always strives to exceed guests' expectations.
- Takes names and runs the waiting list.
- Plans daily reservations.
- Observes tables and keeps track of clean, dirty and occupied tables.
- Cleans, organizes and stocks menus at host area.
- Answers phone and answers questions concerning the menu and restaurant.
- Interacts with guests as they arrive and as they leave the restaurant to ensure positive dining experience.
- Fills to-go orders, if applicable.
- Maintains restrooms throughout shift.
- Sweeps foyer and front entrance area frequently.
- Performs other duties as directed.
