Host / Member Services

We are seeking an engaging, friendly, and detail-oriented Host / Concierge to join our team at Franklin Social. As the first point of contact for our members, the Host / Concierge will provide exceptional customer service and a warm welcome to all guests. This role requires strong communication, organizational skills, and a passion for creating a memorable experience for each member. You will assist with reservations, provide personalized services, and ensure that our members enjoy a seamless and elevated experience while at Franklin Social.

Key Responsibilities:

• Member Relations:
• Greet and welcome members and guests with a friendly, approachable attitude.
• Address members' inquiries and needs promptly and professionally, creating a positive first impression.
• Foster strong relationships with members to ensure a personalized experience each time they visit.
• Communication and Event Coordination:
• Manage guest communications through our online portal to ensure they have all the information they need.
• Assist in coordinating events, special requests, and activities within the club.
• Provide members with information on upcoming events, specials, and club offerings.
• Concierge Services:
• Offer tailored recommendations for dining, entertainment, and experiences both within the club and in the local area.
• Coordinate personalized requests such as transportation, ticket bookings, and special accommodations.
• Club Operations Support:
• Ensure smooth check-in and check-out processes for guests, members, and event attendees.
• Maintain accurate member records, including preferences and special requests, to ensure the highest level of service.
• Assist with administrative tasks, including answering phone calls, managing emails, and maintaining a tidy front desk area.
• Customer Service Excellence:
• Resolve member concerns or complaints in a calm, professional, and solution-oriented manner.
• Continuously exceed member expectations by anticipating their needs and going above and beyond in providing service.
• Uphold the club's standards for hospitality and member engagement.
• Collaboration:
• Work closely with the rest of the front-of-house team, including servers, bartenders, and managers, to ensure seamless service delivery.
• Communicate effectively with kitchen and event staff to ensure timely execution of reservations and special requests.

Qualifications:

• Experience:
• Previous experience in a hospitality, concierge, or customer service role, preferably within a high-end or member-based environment.
• Experience working with reservation systems or CRM platforms is a plus.
• Skills:
• Excellent verbal and written communication skills.
• Strong organizational skills with the ability to multitask and prioritize effectively.
• Ability to remain calm under pressure while maintaining a friendly, professional demeanor.
• Proficient in Microsoft Office Suite or equivalent, with experience in using reservations or member management software a plus.
• Personality & Traits:
• A positive, outgoing, and personable nature, with a passion for providing exceptional service.
• A high level of discretion and professionalism when handling member requests and confidential information.
• Attention to detail and ability to anticipate the needs of members.
• Flexibility to adapt to changing needs and tasks.
• Physical Requirements:
• Ability to stand and walk for extended periods during shifts.
• Must be able to work evenings, weekends, and holidays as needed

At Franklin Social, we pride ourselves on providing an exceptional experience for our members. If you're passionate about hospitality, have a keen eye for detail, and thrive in a dynamic, member-focused environment, we would love to hear from you!

Job Types: Full-time, Part-time

Pay: $16.00 - $18.00 per hour

Benefits:

• Employee discount
• Health insurance

Shift:

• Day shift
• Evening shift
• Morning shift
• Night shift

Ability to Commute:

• Franklin, TN 37064 (Required)

Ability to Relocate:

• Franklin, TN 37064: Relocate before starting work (Required)

Work Location: In person

Salary : $16 - $18