Director IT - Tech Support - One Madison

At Franklin Templeton, we're driving our industry forward by developing new and innovative ways to help our clients achieve their investment goals. Our dynamic and diversified firm spans asset management, wealth management, and fintech, offering many ways to help investors make progress toward their goals. Our talented teams working around the globe bring expertise that's both broad and unique. From our welcoming, inclusive, and flexible culture to our global and diverse business, we offer opportunities not only to help you reach your potential but also to contribute to our clients' achievements.

Come join us in delivering better outcomes for our clients around the world!

This position requires an ONSITE presence 5 days per week at our One Madison Avenue location.

We are unable to provide visa sponsorship / transfer for this position.

What is the Consumer Support Front Office team responsible for?

Our Consumer Support Front Office team provides technology and functional support to internal clients for issues including hardware, operating systems, desktop / web applications, mobility, conferencing, and printing. Our goal is to increase and enhance our users' experience through the ability to self-service and automate contacts, and support users in adopting new technologies. We are the primary customer interface with technology and are responsible for supporting all customer-facing technologies.

What is the Director IT responsible for?

Leads / directs subordinate leaders and professionals to manage one or more technology departments. Collaborates and negotiates with cross-functional senior leadership to establish a service / solution and / or product roadmap for technology departments. Ensures necessary resources are in place to deliver on firm objectives. Drives product and service delivery aligned to department goals, as well as technology innovation and execution. Provides Global Computing, Technology, and Office Services & Support to end users and ensures currency of software & hardware resources and lifecycle.

Accountable for multiple departments, including accountability for a cost center and staff; often provides direction to operational managers. Executes line of business plans and contributes to the development of the line of business strategy. Decisions are guided by function or major line of business operational strategy and priorities. Results of actions / decisions directly or indirectly affect some aspect of company operations or financial position.

What are the ongoing responsibilities of the Director IT?

Leads / directs subordinate leaders and professionals to manage departments :

• Proposes, initiates and influences the strategy for multiple departments under their responsibility, leveraging business, technology and industry domain knowledge and expertise
• Collaborates and negotiates with cross-functional senior leadership to establish a service / solution and / or product roadmap and ensure necessary resources are in place in order to deliver on firm objectives
• Drives change and articulates and educates team about how IT changes support FTI's business strategy

Drives innovation with a focus on advancing capabilities and appropriate risk management to deliver quality products and services to the business and achieve strategic objectives of the department :

Serves as the point person for product or service area, defining and managing internal and external relationships related to the area :

Leverages knowledge of industry trends and business needs to drive technology innovation and execution :

Makes hiring and termination decisions and leads mid- and senior-level (internal and external) talent, both individual contributors and managers, across the department :

Provides strategic financial management, developing and managing budget for multiple departments (for which accountable), in partnership with senior leadership to ensure business goals are met within established financial targets

What ideal qualifications, skills and experience would help someone to be successful?

Franklin Templeton offers employees a competitive and valuable range of total rewards-monetary and non-monetary-designed to support the whole person and to recognize their time, talents, and results. Along with base compensation, other compensation is offered such as a discretionary bonus, 401k plan, health insurance, and other perks. There are several factors taken into consideration in making compensation decisions including but not limited to location, job-related knowledge, skills, and experience. At Franklin Templeton, we apply a total reward philosophy where all aspects of compensation and benefits are taken into consideration in determining compensation. We expect the salary for this position to range between $156,000 and $183,000.

LI-Onsite

DIRECTOR

Experience our welcoming culture and reach your professional and personal potential!

Our culture is shaped by our diverse global workforce and strongly held core values. Regardless of your interests, lifestyle, or background, there's a place for you at Franklin Templeton. We provide employees with the tools, resources, and learning opportunities to help them excel in their career and personal life.

Hear more from our employees

By joining us, you will become part of a culture that focuses on employee well-being and provides multidimensional support for a positive and healthy lifestyle. We understand that benefits are at the core of employee well-being and may vary depending on individual needs. Whether you need support for maintaining your physical and mental health, saving for life's adventures, taking care of your family members, or making a positive impact in your community, we aim to have your needs covered. Learn more about the wide range of benefits we offer at Franklin Templeton.

Highlights of our benefits include :

Learn more about the wide range of benefits we offer at Franklin Templeton

Franklin Templeton is an Equal Opportunity Employer. We are committed to providing equal employment opportunities to all applicants and existing employees, and we evaluate qualified applicants without regard to ancestry, age, color, disability, genetic information, gender, gender identity, or gender expression, marital status, medical condition, military or veteran status, national origin, race, religion, sex, sexual orientation, and any other basis protected by federal, state, or local law, ordinance, or regulation.

Franklin Templeton is committed to fostering a diverse and inclusive environment. If you believe that you need an accommodation or adjustment to search for or apply for one of our positions, please send an email to accommodations@franklintempleton.com. In your email, please include the accommodation or adjustment you are requesting, the job title, and the job number you are applying for. It may take up to three business days to receive a response to your request. Please note that only accommodation requests will receive a response.

Salary : $156,000 - $183,000